7th gen Pokémon image freeze, but the game continue, pls Help!

When Kukui is talking to me in my computer, the image freezes but the sound and buttons keep working
I already tried to open the game in an old version and save to open in the current one, but the screen goes black (the sound and buttons keep working)

PS: it’s only on 7th gen, the 6th gen runs very well

System Information

  • Operating System: Windows
  • CPU: I don’t know :frowning:
  • GPU: I don’t know too :frowning:
  • Citra Version (found in title bar): Nightly 1594 - Canary 1814
  • Game: Pokémon Sun/Moon and UltraSun/UltraMoon
  • Screenshot:
    (even in this part (where I played in the old version and used the save in the current version) it works normal, I took my starter and it ran until 25/28fps)

but when I go in the grass and find a pokémon the image freezes, but the game itself keeps running, notice that it’s running even better (30fps, speed 100%)

Log File:citra_log.txt (291.6 KB)

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

System Information for Support

Client Version                                Nightly 1594 HEAD-d88d220
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

System Information for Support

Client Version                                Nightly 1594 HEAD-d88d220
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

GPU Driver Version: Build 23.20.16.4973

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that download and install igfx_win10_100.8336.exe from: https://downloadcenter.intel.com/download/29674/Intel-Graphics-Windows-10-DCH-Drivers?product=91157
direct link: https://downloadmirror.intel.com/29674/a08/igfx_win10_100.8336.exe

Also do this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it is there.
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders slowly from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

omg it’s worked!!! tnks so much!!!

but… when I went to install the second file it gave this error, but I opened the game normally without installing the second file … is there a problem?

Translate: the installation program cannot install one or more drivers for that device
Installation closed

ah, forget it! I downloaded the file again and it worked, that is, I think everything is fine! again, thanks so much for your help and have a great week :smiley:

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