7th gen Pokémon image freeze, but the game continue, pls Help!

Citra Support
#1

When Kukui is talking to me in my computer, the image freezes but the sound and buttons keep working
I already tried to open the game in an old version and save to open in the current one, but the screen goes black (the sound and buttons keep working)

PS: it’s only on 7th gen, the 6th gen runs very well

System Information

  • Operating System: Windows
  • CPU: I don’t know :frowning:
  • GPU: I don’t know too :frowning:
  • Citra Version (found in title bar): Nightly 1594 - Canary 1814
  • Game: Pokémon Sun/Moon and UltraSun/UltraMoon
  • Screenshot:
    image
    image1366×768 230 KB
    (even in this part (where I played in the old version and used the save in the current version) it works normal, I took my starter and it ran until 25/28fps)

image
image1366×768 266 KB
but when I go in the grass and find a pokémon the image freezes, but the game itself keeps running, notice that it’s running even better (30fps, speed 100%)

Log File:citra_log.txt (291.6 KB)

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

System Information for Support

Client Version                                Nightly 1594 HEAD-d88d220
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#4

System Information for Support

Client Version                                Nightly 1594 HEAD-d88d220
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#5

GPU Driver Version: Build 23.20.16.4973

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that download and install igfx_win10_100.8336.exe from: https://downloadcenter.intel.com/download/29674/Intel-Graphics-Windows-10-DCH-Drivers?product=91157
direct link: https://downloadmirror.intel.com/29674/a08/igfx_win10_100.8336.exe

Also do this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it is there.
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders slowly from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

#6

omg it’s worked!!! tnks so much!!!

but… when I went to install the second file it gave this error, but I opened the game normally without installing the second file … is there a problem?

image
image1366×768 391 KB

Translate: the installation program cannot install one or more drivers for that device
Installation closed

#7

ah, forget it! I downloaded the file again and it worked, that is, I think everything is fine! again, thanks so much for your help and have a great week :smiley:

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