A Fatal Error has occured

Issue:
Rom won’t load

System Information

  • Operating System: Windows 10
  • CPU: I5-4590
  • GPU: 1050 ti
  • Citra Version (found in title bar): Citra Nightly 1290
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (5.7 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1290 HEAD-cae913d
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Your log is incomplete, run your game again, when the error message appear close citra and don’t open it again, open the folder C:\Users\%username%\AppData\Roaming\Citra\log and upload the ‘citra_log.txt’ file again.

citra_log.txt (15.9 KB)

Here you go.

System Information for Support

Client Version                                Nightly 1290 HEAD-cae913d
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1050 Ti/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

citra_log.txt (21.5 KB)

System Information for Support

Client Version                                Canary 1654 HEAD-da3ad94
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) UHD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            26.20.100.6813
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 2

Here’s some issues I found with your log that might help.

citra_log.txt (26.4 KB)

System Information for Support

Client Version                                Nightly 1515 HEAD-98fe5f8
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) UHD Graphics 620
OpenGL Version                                3.3.0
GPU Driver Version                            26.20.100.7262
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

citra_log.txt (2.6 KB)

Make sure you have done step 1 correctly regarding how to upload the log file. Your log filter is set to *:Critical which is incorrect, you must set it to *:Info

Upload a new log when you have done that.

citra_log.txt (4.0 KB)

System Information for Support

Client Version                                Nightly 1516 HEAD-c937876
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Hm, do this first.

  1. File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder
  3. Emulation->Configure... then click on Graphics on the left
  4. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

I don’t have opengl file from the beginning

Oh ok, just enable Accurate Multiplication then :stuck_out_tongue: the log looks similar to others that had this issue.

Some games require region to be set manually in Citra to work, it’s in the general tab.

What should i do next

Try start the game again after you changed the region in Citra. Also upload a new log.

citra_log.txt (23.9 KB)
It was the same

System Information for Support

Client Version                                Nightly 1517 HEAD-64694b0
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 5500
OpenGL Version                                3.3.0
GPU Driver Version                            20.19.15.4463
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 [x]

Here’s some issues I found with your log that might help.