A fatal error has occurred problem

Issue: A fatal error has occurred
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 11
  • CPU: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx 2.10 GHz
  • GPU: AMD Radeon™ Vega 8 Graphics
    NVIDIA GeForce GTX 1650
  • Citra Version (found in title bar): Citra Nightly 1762
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (18.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1762   HEAD-1382035
Operating System                             Windows 10 (10.0)
CPU                                          AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx   | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                           466.27
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. Official Drivers | NVIDIA
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/

I tried all 3 solutions but it still doesn’t work.

If you redumped your game, please upload another log file.