A fatal error occured. Check the log for details

Issue:
I want to try and launch the game Pokemon Moon of the 7th generation in Pokemon after viewing a tutorial. I did everything they told me to - yet, they never said this would happen. Try after try, I keep on getting a pop up saying a fatal error that occured. Do any of you helpful people have any solution?

System Information

  • Operating System: Microsoft Windows 10 Pro
  • CPU: Intel® Core™ i5-5200u CPU
  • GPU:
  • Citra Version (found in title bar): Citra Nightly 1290
  • Game: Pokemon Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (29.7 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1290 HEAD-cae913d
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 5500
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/

citra_log.txt (10.3 KB)

System Information for Support

Client Version                                Nightly 1554 HEAD-7625306
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 530
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/

citra_log.txt (27.3 KB)

System Information for Support

Client Version                                Nightly 1554 HEAD-7625306
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6300HQ CPU @ 2.30GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 530
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

I do not see any fatal error in your log.

But there are other things you can fix. Since you have i5-6300HQ you might have discrete GPU like Nvidia, do you have one? Check in Device Manager under Display adapters if you have.

Turn on Accurate Multiplication in the Advanced graphics options then delete the shader cache (File -> Open Citra Folder then delete shaders\opengl folder).

Pokemon Ultra moon Randomized won’t load before randomizaton it was ok.after randomization
won’t load. Log:citra_log.txt (11.9 KB)

Pokemon Ultra moon Randomized won’t load before randomizaton it was ok.after randomization
won’t load. Log:citra_log.txt (23.7 KB)

System Information for Support

Client Version                                Canary 1806 HEAD-e9c481c
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.5129
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

citra_log.txt (9.8 KB)

i cant save my 3ds game by roms.

please help me.

I did not find anything wrong in your log file. Please wait for a moderator to assist.

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Your log is not complete… It looks like you accidentally reopened Citra before uploading the log… The log gets cleared every time you open Citra… Have the log folder open in the background first before closing Citra then immediately upload a new log…

Okey sorry, how about this one, right?citra_log.txt (31.2 KB)

System Information for Support

Client Version                                Nightly 1601 HEAD-f72be7a
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GT 630M/PCIe/SSE2
GPU Driver Version                            376.54
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. https://www.nvidia.com/Download/index.aspx
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

citra_log.txt (15.1 KB)

System Information for Support

Client Version                                Nightly 1687 HEAD-2e3834f
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GTX 1050 Ti with Max-Q Design/PCIe/SSE2
GPU Driver Version                            431.84
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

citra_log.txt (10.7 KB)

System Information for Support

Client Version                                Nightly 1687 HEAD-2e3834f
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GTX 1050 Ti with Max-Q Design/PCIe/SSE2
GPU Driver Version                            431.84
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.