"A fatal error occurred"

Issue:
I’ve been playing Citizens of Earth and I have to “save state” constantly because it crashes with a fatal error so often. It crashed at least twice in the log I uploaded. I’ve played a number of games on Citra (Shin Megami IV, Megami IV Apocalypse, Crimson Shroud) with no issues.

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i7-9750H CPU @ 2.60GHz 2.59 GHz
  • GPU: NVIDIA GeForce GTX 1660 Ti
  • Citra Version (found in title bar): Nightly 1757
  • Game: Citizens of Earth
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

citra_log.txt (145.6 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

//

This is my first time here, so sorry for any errors that I may have made in making this post.

System Information for Support

Client Version                               Nightly 1757   HEAD-ac98458
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2
GPU Driver Version                           471.96
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. Official Drivers | NVIDIA
  • Please enable the Vsync option if you are experiencing screen tearing.

We can’t do much with a log file generated when a save state has been used. A log file keeps track of what the emulation is doing, but a save state carries an entire emulation state with it by itself. Upon loading a save state, whatever the log file recorded up until that point is basically invalid since the save state’s emulation information has now overwritten everything.

Thus, we need you to upload a log file using only your in-game save file(s). Once you encounter the issue again, upload as normal.

1 Like

Will do. Thanks so much!

I obtained the log correctly this time. Hope this helps. Thanks much!

citra_log.txt (14.6 KB)

System Information for Support

Client Version                               Nightly 1757   HEAD-ac98458
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1660 Ti/PCIe/SSE2
GPU Driver Version                           512.15
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.

Sorry for the wait. Can you try using a portable Citra build?

Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) and put it where ever you wish. Inside the extracted nightly-mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder.
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder and run your game. If the same issue occurs again, upload a log file using this portable build.