A Fatal Error occurs every time I try to start Pokemon Sun

Issue:
Enter a description of your issue here, in full detail.
Just recently downloaded Citra and the Pokemon Sun ROM found on 3dscia. Every time I try to run Pokemon Sun I get a message that states, “A fatal error has occurred. Check the log for details. Continuing emulation may result in crashes and bugs.” I’ve tried fixing it but no matter what I do I keep getting the error message.

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i7-7700HQ CPU @ 2.80GHz
  • GPU: NVIDIA GeForce GTX 1050
  • Citra Version (found in title bar): Citra Nightly 1327
  • Game: Pokemon Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296citra_log.txt (1.3 KB)

Change log filter from *:Critical to *:Info then reproduce the issue, close Citra(don’t reopen) and upload the log again.

image

citra_log.txt (42.3 KB)

System Information for Support

Client Version                                Nightly 1329 HEAD-2f0ea48
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1050/PCIe/SSE2
OpenGL Version                                3.3.0
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             [x]
Enable Shader JIT                             [x]
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/