All games freeze on a black screen immediately after launching

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 10

  • CPU: Intel(R) Core™ i5-6600 CPU @ 3.30GHz

  • GPU: Nvidia Geforce GTX 960

  • Citra Version (found in title bar): Citra Nightly 1734

  • Game: All

  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (18.2 KB)

System Information for Support

Client Version                                Nightly 1734 HEAD-64b502a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce GTX 960/PCIe/SSE2
GPU Driver Version                            496.76
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

citra_log.txt (65.4 KB)

System Information for Support

Client Version                                Nightly 1734 HEAD-64b502a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce GTX 960/PCIe/SSE2
GPU Driver Version                            496.76
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

citra_log.txt (80.5 KB)

System Information for Support

Client Version                                Nightly 1734 HEAD-64b502a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             NVIDIA GeForce GTX 960/PCIe/SSE2
GPU Driver Version                            496.76
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

might have to re install citra

i reinstalled and it didnt work, can someone help?

You don’t appear to have deleted Citra’s user folders upon reinstall. We try out a portable version to rule those out anways:

Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) and put it where ever you wish. Inside the extracted mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder.
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder. Now try your game(s) again. If they exhibit the same behavior, upload a log file using this portable build.

It worked! Thank you so much!

hey snake i need your help

Then please open up a new support topic for your issue. If its something private, DM me instead.

citra_log.txt (11.9 KB)
didnt work

System Information for Support

Client Version                                Nightly 1742 HEAD-67f1e41
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i5-3340M CPU @ 2.70GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4252
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

This driver is out of date. To update, download win64_15.33.53.5161.zip from Intel® Graphics Driver for Windows* [15.33]
Mirror download: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want. Now run citra-qt.exe from the folder and run your game.