All my games keeps Black Screening on Citra 😥

Citra Support
1

Issue:
Some months before i usually played normally my Pokémon games like X & Y, ORAS, and USUM, but 12th of Dezember, i tried to run Omega Ruby on the same pc i played before, and now don’t work anymore, everytime i run the game, it just stays in black screen forever, i can hear the game but can’t see nothing, yesterday i tried everything, installed only the nighty folder, installed the canary, installed both, installed in different folders but don’t work, yesterday for a miracle after changing from temp to Program Files(86x) game started running, but today it black screen’d again, i even tried to use Intel Driver Support but don’t work, any idea of what is happening? and yes i tried to disable and enable Disk Shader Cache, Jit Compiler, i enabled everything and graphics, i tried all the combinations, it’s not my Citra but i don’t know what to do. :disappointed_relieved:

System Information
|Processor|Intel(R) Coreâ„¢ i3-6006U CPU @ 2.00GHz 1.99GHz|
|RAM|4,00 GB|
|System type|64-bit operating system, x64-based processor|

Diagnostic Log
citra_log.txt (127.9 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

System Information for Support

Client Version                               Nightly 1820   HEAD-84eada8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 520
GPU Driver Version                           27.20.100.7987
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
3

^ This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Let me know if you encounter any issues during the installation.

Additionally, you should disable your cheat code, then restart the emulation (important, otherwise it remains active).

4

IntelGFX.log (10.2 KB)

This was the error i received…

5

Hey, it’s me again, well i founded the problem, trying to update my driver i discovered that the Driver i needed to download are discontinued and another long thing, i cannot install the driver because my laptop has a Custom Driver that can’t update anymore, if i try to install him, some Custom features and basic funcionality settings are gonna die , and i don’t wanna Break and tear apart my PC because of Pokémon :sweat_smile: (Yeah is the only 3DS games i play btw), the only way is or download in Another PC or Android, but i don’t think is worth the effort, or Install a previous version of Citra (i dunno i doens’t tested) After all, Thanks for the Support and Thank you for the Time you spend to help me :+1::smile::+1:

6

Well, you could see if your laptop’s manufacturer has a more up to date driver on their website. Though, since your hardware is pretty old, you’d be lucky if they’ve bothered updating those till now.

As for the custom driver, that’s a warning they always give. There are only very few laptops that actually have specific features tied into the laptop. They just don’t want you to install drivers that your laptop manufacturer haven’t approved to make support easier on themselves, not because that actually breaks something. Not that that matters anymore, since I doubt such an old laptop is still kept in support.
You can always just reinstall the old drivers if something actually breaks. Which I honestly doubt.

I can give you instructions on how to get around the proprietary driver if you want to give this a shot.

7

I am actually having a problem running 3ds games for some reason I can hear the game running but I can’t see the screen it stays dark was hoping you guys could look into this for me.
citra_log.txt (1.2 MB