Alpha Sapphire Crashing

Issue:
Enter a description of your issue here, in full detail.
The game either loads up fine or it will load up with screen tearing and glitching before it freezes but the speed and frame rate are still active.

System Information

  • Operating System: windows 11 home
  • CPU: Intel(R) Core™ i5-1035G1 CPU @ 1.00GHz 1.19 GHz
  • GPU: Intel (R) UHD Graphics
  • Citra Version (found in title bar): Canary 2072
  • Game: Pokemon Alpha Sapphire
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
citra_log.txt (902.8 KB)

System Information for Support

Client Version                               Canary 2072   HEAD-8aa6f20
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.9621
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

I updated my driver but the issues are still happening, its alittle better but anything else i could do?

Please upload another log file with the updated drivers.

citra_log.txt (496.1 KB)

System Information for Support

Client Version                               Canary 2072   HEAD-8aa6f20
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.9621
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

is it possible my laptop just cant support citra it is just a cheap laptop i got late last year, i am running the most up to date version of my driver. just checked from the link.

citra_log.txt (300.2 KB)

System Information for Support

Client Version                               Canary 2072   HEAD-8aa6f20
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.9621
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

citra_log.txt (784.9 KB)

System Information for Support

Client Version                               Canary 2072   HEAD-8aa6f20
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.9621
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Check again, 30.0.101.1404 is the latest version you are currently on 27.20.100.9621.

i just downloaded it and everything seems to working now, ill leave an update later. i cant believe intel’s system to detect updates didn’t see this one for me, i really appreciate the help :slight_smile: