Alpha Sapphire Freezes on one frame

Issue: Alpha Sapphire continues to stop on one frame
Enter a description of your issue here, in full detail.
Alpha Sapphire continues to stop on one frame but speed, game, and frame continue as if it was not frozen

System Information

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (413.0 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Nightly 1730 HEAD-a5d01c0
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.8729
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [ ]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.

citra_log.txt (37.2 KB)
It did not work

System Information for Support

Client Version                                Nightly 1730 HEAD-a5d01c0
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.8729
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [ ]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.

citra_log.txt (92.4 KB)
after enabling Vsync it still does the same thing

System Information for Support

Client Version                                Nightly 1730 HEAD-a5d01c0
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.8729
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Please try disabling hardware Shaders in Emulation>Configuration>Graphics>Advanced Tab.

citra_log.txt (22.7 KB)
i’m still getting the same problem of the frame freezing
i have uninstalled citra and reinstalled it to

System Information for Support

Client Version                                Nightly 1737 HEAD-28039d3
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.8729
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Your GPU driver is out of date. To update, download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

i updated and nothing changed


citra_log.txt (31.5 KB)

System Information for Support

Client Version                                Nightly 1740 HEAD-2670b95
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.8729
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Please enable the Vsync option if you are experiencing screen tearing.

turning on vsync did not work


citra_log.txt (37.3 KB)

System Information for Support

Client Version                                Nightly 1740 HEAD-2670b95
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            27.20.100.8729
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

The log file shows that the driver clearly isn’t updated yet. Please run the .exe I told you to download again.

when i ran it again i got this
image

Restart your PC, then run the installer again. Make sure to only run it once, it may take a while before it launches.

it seems to be working now, thanks for the help


citra_log.txt (100.4 KB)

System Information for Support

Client Version                               Nightly 1756   HEAD-25ad002
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz | AVX512 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           30.0.101.1191
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.