Animal Crossing New Leaf crashes citra. no error message, no anything. the window just closes

System Information

  • Operating System: Windows 10
  • CPU: Intel Core i7
  • GPU: Intel Family Graphics HD 520
  • Citra Version (found in title bar): 1686
  • Game: Animal Crossing New Leaf (Welcome Amiibo
  • Screenshot of Issue (include the full Citra window including titlebar): https://i.imgur.com/HUyEKb5.jpg

Diagnostic Log
Upload your log file as an attachment by dragging & dropping. citra_log.txt (4.7 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Update your GPU Driver and see how it works.

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close citra if it doesn’t do so by itself. Do not restart citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.

Done.citra_log.txt (11.0 KB)

System Information for Support

Client Version                                Nightly 1686 HEAD-6b2e7b7
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            20.19.15.4474
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

I did not find anything wrong in your log file. Please wait for a moderator to assist.

GPU Driver Version: 20.19.15.4474

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from: https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed 6373, download and install igfx_win10_100.9168.exe from: https://downloadcenter.intel.com/download/30148/Intel-Graphics-Windows-10-DCH-Drivers
direct link: https://downloadmirror.intel.com/30148/a08/igfx_win10_100.9168.exe

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