Been having issues

Issue:
Everytime i open citra and load a game the game wont load and the application won’t respond.

System Information

  • Operating System: Windows 10
  • CPU: Intel® Celeron® CPU J1800
  • Citra Version (found in title bar): Citra Nightly 1419
  • Game: Pokemon Ultra Moon

citra_log.txt (4.0 KB)

System Information for Support

Client Version                                Nightly 1419 HEAD-f106e76
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

New Filecitra_log.txt (21.6 KB)

System Information for Support

Client Version                                Nightly 1419 HEAD-f106e76
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics
OpenGL Version                                3.3.0
GPU Driver Version                            10.18.10.4358
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

Build 10.18.10.4358

This driver is outdated, you need to update.

Download win64_15.33.49.5100.zip from https://downloadcenter.intel.com/download/29311/Intel-Graphics-Driver-for-Windows-15-33-?product=85552
direct link: https://downloadmirror.intel.com/29311/a08/win64_15.33.49.5100.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

You can also try disable Disk Shader Cache in the graphics options, it can cause issues with some computers.

If that fails the rom might be corrupted and you should redump it using the guides below to make sure it’s clean. Make sure you have enough free space on your SD card, iirc the game is pretty large close to 4GB so have at least 4GB free space before you dump it. You might need to upgrade your SD card if it’s too small, I recommend to get 32GB.