Black Screen after loading the game

Citra Support
1

Issue:
Enter a description of your issue here, in full detail.
When i load the game, the screen goes black, but the game still runs

System Information

Operating System: Windows

  • CPU: Intel(R) Core™ i5-8400 CPU @
  • GPU: Intel® UHD Graphics 630
  • Citra Version (found in title bar): nigthly 1784
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

citra_log.txt.old.txt (33.9 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

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System Information for Support

Client Version                               Nightly 1784   HEAD-47c4f31
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 630
GPU Driver Version                           26.20.100.7642
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
3

You made a thread: Can't see my game

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citra_log.txt (4.0 KB)

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The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder (Citra>Open Citra Folder if on MacOS) and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.
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citra_log.txt.old.txt (252.1 KB)
what,s next ??

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citra_log.txt (30.9 KB)

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[citra_log.txt](file:///C:/Users/diamo/AppData/Roaming/Citra/log/citra_log.txt)

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citra_log.txt.old.txt (31.7 KB)

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GL_VERSION: 4.3.0 - Build 27.20.100.8682
^ This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Let me know if you encounter any issues during the installation.

1 Like
12

Wait until the file finishes uploading to your message box before posting your message. Otherwise it will not upload properly.

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GL_VERSION: 4.3.0 - Build 26.20.100.8142
^ This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Let me know if you encounter any issues during the installation.

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“Something went wrong, Your system has a driver that is locked to manufacturer specifications. Please try downloading the latest driver from the manufacturer’s website to update. Installer exit code: 1.”

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Download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.2115.exe from Intel® 6th-10th Gen Processor Graphics - Windows
Mirror download: https://downloadmirror.intel.com/764512/gfx_win_101.2115.exe