Black screen after selecting the game

Citra Support
1

Issue:
When I start pokemon ultra sun, I see the title of the game and then I can select to continue the game but then the screen turns black. I updated the graphics card and it worked during two days and then it happened this.

System Information

  • Operating System: Windows 10 Pro x64
  • CPU: Intel(R) Core™ i3-7020U CPU @ 2.30GHz, 2304 Mhz
  • GPU: Intel(R) HD Graphics 620
  • Citra Version (found in title bar): Citra Nightly 1837
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (48.7 KB)

2

Can you go to Device Manager then open Properties for Intel HD Graphics 620 and click “Roll Back Driver” in the Driver tab? Windows most likely downgraded your driver automatically.