Black screen and no sound

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
Black Screen when trying to launch a game, no sound.
My graphic card should be updated

System Information

  • Operating System: Windows Home
  • CPU: AMD Ryzen 3500u 2.10 GHz
  • GPU: AMD Radeon Vega 8
  • Citra Version (found in title bar): Citra Nightly 1601
  • Game: Resident Evil The Mercenaries 3D
  • Screenshot of Issue (include the full Citra window including titlebar):

image
image949×562 9.06 KB

Diagnostic Log

citra_log.txt (19.8 KB)
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1601 HEAD-f72be7a
Operating System                              Windows 10 (10.0)
CPU                                           AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx  
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD Radeon(TM) Vega 8 Graphics
GPU Driver Version                            20.8.2 27.20.2001.16003
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
#3

But how do I solve the blackscreen problem?