Black screen but sound is still running

Citra Support
1

BLACK SCREEN WITH SOUNDS:
There’s a sound and fps is running fine at 30. But screen is all black, my driver is also updated. I appreciate your help.

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i7-6600U CPU @ 2.60GHz 2.81 GHz
  • GPU: Intel(R) HD Graphics 520
  • Citra Version (found in title bar): Citra Nightly 1818
  • Game: All games
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1920×1080 97.9 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (5.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

3

log - citra_log.txt - Google Drive

4

GL_VERSION: 4.3.0 - Build 27.20.100.9416
^ Your driver actually isn’t up to date. If your driver reported that it was, you might be stuck on proprietary drivers. We can get around those by manually installing a legacy driver first, then update to the latest driver possible:
To update, download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

1 Like
6

System Information for Support

Client Version                               Nightly 1818   HEAD-48ee112
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 520
GPU Driver Version                           25.20.100.6373
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
7

tysm it works great now!

1 Like