Black Screen / Crash

Issue:
I have a new PC and started playing Rune Factory 4. All I can hear is the intro song, but I only see black screen. After the intro song, Citra doesn’t respond and crashes.
Did I make something wrong by installing Citra or did I mess up with the configs? I just changed the controller keys.

Thanks for help

System Information

  • Operating System: Windows 10
  • CPU: AMD A10-7850K Radeon R7, 12 Compute Cores 4C+8G 3.70 GHz
  • GPU: AMD Radeon HD 6450 (?)
  • Citra Version (found in title bar): 1708
  • Game: Rune Factory 4
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt (637.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1970 HEAD-7ee5bf9
Operating System                              Windows 10 (10.0)
CPU                                           AMD A10-7850K Radeon R7, 12 Compute Cores 4C+8G | AVX | FMA
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD Radeon HD 6450
GPU Driver Version                            15.201.1151.1010
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.

Mhm… But that doesn’t explain the black screen and crash after, right?

How can I fix this problem?
citra_log.txt.old.txt (28.3 KB)
citra_log.txt (637.3 KB)

System Information for Support

Client Version                                Nightly 1708 HEAD-e7671d9
Operating System                              Windows 10 (10.0)
CPU                                           AMD A10-7850K Radeon R7, 12 Compute Cores 4C+8G | AVX | FMA
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD Radeon HD 6450
GPU Driver Version                            15.201.1151.1010
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.

System Information for Support

Client Version                                Canary 1970 HEAD-7ee5bf9
Operating System                              Windows 10 (10.0)
CPU                                           AMD A10-7850K Radeon R7, 12 Compute Cores 4C+8G | AVX | FMA
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD Radeon HD 6450
GPU Driver Version                            15.201.1151.1010
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.

Turns out, I have the same problem with every other game, I tested so far.
For Pokemon Mystery Dungeon, Story of Seasons and New Super Mario Bros, everything is the same: Black Screen, but I can hear the sound of the intro.
citra_log.txt (15.5 KB)

System Information for Support

Client Version                                Nightly 1708 HEAD-e7671d9
Operating System                              Windows 10 (10.0)
CPU                                           AMD A10-7850K Radeon R7, 12 Compute Cores 4C+8G | AVX | FMA
Graphics API                                  OpenGL 3.3.1
Graphics Renderer                             AMD Radeon HD 6450
GPU Driver Version                            15.201.1151.1010
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.

Problem fixed. I looked into other posts with similar problems.
Someone had a similar problem and turned off “Enable Hardware Shader” in the graphics options.
(For those who have the same problem - black screen but still hearing ingame music.)

You should try turning off just Accurate Multiplication and leave Hardware Shaders on (turning off hardware shaders might lead to a performance decrease but YMMV with AMD cards).

Okay, I’ll try it out. Thank you :slight_smile: