Black screen in all 3ds pokemon games

Citra Support
#1

Issue:
when i try to open a save game of pokemon omega ruby, pokemon ultramoon and pokemon X it doesn’t load and it goes black

System Information

  • Operating System: Windows 10 pro
  • CPU: Intel(R) Core™ i7-6700 CPU @ 3.40GHz 3.41 GHz
  • GPU:
  • Citra Version (found in title bar): Citra Nightly 1742
  • Game: Pokemon X, Pokemon UltraMoon and Pokemon Omega ruby
  • Screenshot of Issue (include the full Citra window including titlebar):
    Pokemon ultramoon:
    PPM
    PPM1280×983 4.86 KB

    Pokemon Omega ruby:
    PPR
    PPR1279×982 4.95 KB

    Pokemon X:
    PPX
    PPX1280×984 4.82 KB

Diagnostic Log
Pokemon Ultramoon
citra_log.txt (53.0 KB)
Pokemon Omega ruby
citra_log.txt (98.8 KB)
Pokemon X
citra_log.txt (72.4 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Nightly 1742 HEAD-67f1e41
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 530
GPU Driver Version                            27.20.100.9416
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#4

System Information for Support

Client Version                                Nightly 1742 HEAD-67f1e41
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            21.20.16.5174
CPU JIT                                       [ ]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • CPU JIT should be enabled for the best performance. Please enable this option.
#5

please check my log file
citra_log.txt (28.7 KB)

#6

System Information for Support

Client Version                                Nightly 1742 HEAD-67f1e41
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            21.20.16.5174
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#7

System Information for Support

Client Version                                Nightly 1742 HEAD-67f1e41
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 520
GPU Driver Version                            21.20.16.5174
CPU JIT                                       [ ]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • CPU JIT should be enabled for the best performance. Please enable this option.
#8

This driver is out of date. To update, download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

#9

This driver is out of date. To update, download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

#10

when i try to open pokemon x black screen is coming and I can hear the sounds
system information
operating system windows 10
CPU:Intel® Core™ i3-8130U CPU @ 2.20GHz
GPU:
citra version:citra nightly 1746
game:pokemon x

2022-01-19 (2)
2022-01-19 (2)1920×1080 78.8 KB

diagnostic log:
pokemon X
citra_log.txt.old.txt (28.3 KB)

#11

System Information for Support

Client Version                                Nightly 1746 HEAD-45a4a56
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            27.20.100.9171
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

1 Like
#12

This driver is out of date. To update, download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

#13

when i open Pokemon Y the language and title screen appear but after that the screen goes black. i can still hear sounds though.

System Information:
CPU: Intel core i5-11400 @2.60GHz
GPU:
citra version: Citra nightly 1746
game: Pokemon y

Screenshot (4)
Screenshot (4)1920×1080 104 KB

Diagonstic log:
pokemon y
citra_log.txt (49.8 KB)

#14

System Information for Support

Client Version                                Nightly 1746 HEAD-45a4a56
Operating System                              Windows 10 (10.0)
CPU                                           11th Gen Intel(R) Core(TM) i5-11400 @ 2.60GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 730
GPU Driver Version                            27.20.100.9127
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#15

It Isn’t Working Please Help I Have An Error Code, ie: Exit Code:8.
It Says The System Doesn’t Have A Driver To Update.

#16

My instructions for the other user should apply to your case as well:

#17

Then you might have to update your driver manually first before you can install the latest driver:

Download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

#18

citra_log.txt (16.9 KB)

#19

System Information for Support

Client Version                               Canary 2069   HEAD-d3ccf18
Operating System                             macOS 10.15
CPU                                          Intel(R) Core(TM) i5-5350U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.1
Graphics Renderer                            Intel(R) HD Graphics 6000
GPU Driver Version                           ?
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

#20

[ 210.765748] HW.Memory <Error> core/memory.cpp:Read:323: unmapped Read8 @ 0x00000050 at PC 0x00186FDC
This seems to suggest there is some problem with your game dump. You’ll need to redump your game. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.