Black screen in pokemon ultra sun

Enter a description of your issue here, in full detail.
can anyone help me as soon as i opening citra and running pokemon ultra sun it doesn’t works just an entire black screen and no response neither i am able to click on any buttons,and i don’t even have a cheat activated the fact that my laptop can run it smoothly but still the same problem is coming.It’s going on from 3 days

System Information

  • Operating System: windows 64 bit

  • CPU: Processor Intel(R) Core™ i3-3227U CPU @ 1.90GHz, 1901 Mhz, 2 Core(s), 4 Logical Processor(s)

  • GPU: on a laptop so no gpu

  • Citra Version (found in title bar): 1723

  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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In order to save a copy of the log, follow this guide: (27.9 KB)

System Information for Support

Client Version                                Nightly 1723 HEAD-4817b00
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                  
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

You have integrated graphics (Intel HD 4000) so you do have a gpu; just not a good one :stuck_out_tongue:

GPU Driver Version:

This driver is outdated, you need to update.

Download from
direct link:

then follow this guide to install it:

Your iGPU has driver bugs so you should use this older build until you buy a new computer: