Black screen in pokemon ultra sun

Issue:
Enter a description of your issue here, in full detail.
can anyone help me as soon as i opening citra and running pokemon ultra sun it doesn’t works just an entire black screen and no response neither i am able to click on any buttons,and i don’t even have a cheat activated the fact that my laptop can run it smoothly but still the same problem is coming.It’s going on from 3 days

System Information

  • Operating System: windows 64 bit

  • CPU: Processor Intel(R) Core™ i3-3227U CPU @ 1.90GHz, 1901 Mhz, 2 Core(s), 4 Logical Processor(s)

  • GPU: on a laptop so no gpu

  • Citra Version (found in title bar): 1723

  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296citra_log.txt (27.9 KB)

System Information for Support

Client Version                                Nightly 1723 HEAD-4817b00
Operating System                              Windows 10 (10.0)
CPU                                                  Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            10.18.10.4358
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

You have integrated graphics (Intel HD 4000) so you do have a gpu; just not a good one :stuck_out_tongue:

GPU Driver Version: 10.18.10.4358

This driver is outdated, you need to update.

Download win64_15.33.53.5161.zip from https://www.intel.com/content/www/us/en/download/18606/29969/intel-graphics-driver-for-windows-15-33.html
direct link: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Your iGPU has driver bugs so you should use this older build until you buy a new computer: https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1392

citra_log.txt (91.6 KB)

System Information for Support

Client Version                               Canary 2303   HEAD-1fd334d
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           26.20.100.7925
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Let me know if you encounter any issues during the installation.