Black Screen issue

Issue:
Enter a description of your issue here, in full detail.
Tried multiple versions of the game, along with multiple Citra. The game is Pokemon Moon/Pokemon Ultra Moon. I get the top half of the game at the start, asking about the language yet nothing on the bottom and when I accept the language, I get stuck with a black screen.

System Information

  • Operating System: Windows 8.1
  • CPU: i3-5010U CPU @ 2.10Hz (4 CPUs)
  • GPU: Intel® HD Graphics 5500
  • Citra Version (found in title bar): Citra Canary #771, Citra Nightly #908
  • Game: Pokemon Moon/Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    https://gyazo.com/dcb2c4ee13d870d367524fba1b023045

Diagnostic Log
(can only put 2 link per post but have only put 1 and won’t let me put the log in as well.)
[ 0.000000] Config core/settings.cpp:LogSettings:53: Citra Configuration:
[ 0.000015] Config core/settings.cpp:LogSetting:49: Core_UseCpuJit: true
[ 0.000057] Config core/settings.cpp:LogSetting:49: Renderer_UseHwRenderer: true
[ 0.000068] Config core/settings.cpp:LogSetting:49: Renderer_UseHwShader: false
[ 0.000070] Config core/settings.cpp:LogSetting:49: Renderer_ShadersAccurateGs: true
[ 0.000086] Config core/settings.cpp:LogSetting:49: Renderer_ShadersAccurateMul: false
[ 0.000089] Config core/settings.cpp:LogSetting:49: Renderer_UseShaderJit: true
[ 0.000102] Config core/settings.cpp:LogSetting:49: Renderer_UseResolutionFactor: 1
[ 0.000104] Config core/settings.cpp:LogSetting:49: Renderer_UseVsync: false
[ 0.000106] Config core/settings.cpp:LogSetting:49: Renderer_UseFrameLimit: true
[ 0.000116] Config core/settings.cpp:LogSetting:49: Renderer_FrameLimit: 100
[ 0.000117] Config core/settings.cpp:LogSetting:49: Renderer_FormatReinterpretHack: true
[ 0.000118] Config core/settings.cpp:LogSetting:49: Layout_Toggle3d: false
[ 0.000119] Config core/settings.cpp:LogSetting:49: Layout_Factor3d: 0
[ 0.000126] Config core/settings.cpp:LogSetting:49: Layout_LayoutOption: 0
[ 0.000130] Config core/settings.cpp:LogSetting:49: Layout_SwapScreen: false
[ 0.000131] Config core/settings.cpp:LogSetting:49: Audio_OutputEngine: auto
[ 0.000145] Config core/settings.cpp:LogSetting:49: Audio_EnableAudioStretching: true
[ 0.000146] Config core/settings.cpp:LogSetting:49: Audio_OutputDevice: auto
[ 0.000148] Config core/settings.cpp:LogSetting:49: Camera_OuterRightName: blank
[ 0.000158] Config core/settings.cpp:LogSetting:49: Camera_OuterRightConfig:
[ 0.000159] Config core/settings.cpp:LogSetting:49: Camera_OuterRightFlip: 0
[ 0.000171] Config core/settings.cpp:LogSetting:49: Camera_InnerName: blank
[ 0.000173] Config core/settings.cpp:LogSetting:49: Camera_InnerConfig:
[ 0.000190] Config core/settings.cpp:LogSetting:49: Camera_InnerFlip: 0
[ 0.000191] Config core/settings.cpp:LogSetting:49: Camera_OuterLeftName: blank
[ 0.000202] Config core/settings.cpp:LogSetting:49: Camera_OuterLeftConfig:
[ 0.000204] Config core/settings.cpp:LogSetting:49: Camera_OuterLeftFlip: 0
[ 0.000206] Config core/settings.cpp:LogSetting:49: DataStorage_UseVirtualSd: true
[ 0.000220] Config core/settings.cpp:LogSetting:49: System_IsNew3ds: false
[ 0.000223] Config core/settings.cpp:LogSetting:49: System_RegionValue: 1
[ 0.000224] Config core/settings.cpp:LogSetting:49: Debugging_UseGdbstub: false
[ 0.000239] Config core/settings.cpp:LogSetting:49: Debugging_GdbstubPort: 24689
[ 0.185878] Input input_common/udp/client.cpp:StartCommunication:199: Starting communication with UDP input server on 127.0.0.1:26760
[ 0.661575] Frontend citra_qt/main.cpp:GMainWindow:148: Citra Version: Canary #771 | HEAD-fc51f9a
[ 0.686712] Frontend citra_qt/main.cpp:CheckForUpdates:572: Update check started
[ 2.118622] Frontend citra_qt/main.cpp:OnUpdateFound:585: No updates found
[ 5.217354] Frontend citra_qt/main.cpp:BootGame:726: Citra starting…
[ 5.254609] Audio.Sink audio_core/cubeb_sink.cpp:CubebSink:67: Error initializing cubeb stream
[ 5.257210] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:377: Loaded NCCH C:\Users\Wez\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/0004009b/00010202/content/00000000.app is tainted, application behavior may not be as expected!
[ 5.257571] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:377: Loaded NCCH C:\Users\Wez\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/0004009b/00010402/content/00000000.app is tainted, application behavior may not be as expected!
[ 5.257915] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:377: Loaded NCCH C:\Users\Wez\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/000400db/00010302/content/00000000.app is tainted, application behavior may not be as expected!
[ 5.261056] Service.HTTP core/hle/service/http_c.cpp:DecryptClCertA:307: ClCertA file missing
[ 5.261179] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:520: GL_VERSION: 3.3.0 - Build 10.18.10.3960
[ 5.261184] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:521: GL_VENDOR: Intel
[ 5.261186] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:522: GL_RENDERER: Intel® HD Graphics 5500
[ 5.269530] Render.OpenGL video_core/renderer_opengl/gl_rasterizer.cpp:RasterizerOpenGL:59: ARB_texture_barrier not supported. Some games might produce artifacts.
[ 5.272249] Loader core/loader/ncch.cpp:Load:159: Program ID: 0004000000175E00
[ 5.272423] Service.FS core/file_sys/ncch_container.cpp:OpenFile:116: Failed to open C:\Users\Wez\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/00175e00/content/00000000.app
[ 5.289941] Loader core/hle/kernel/process.cpp:ParseKernelCaps:114: ExHeader kernel version: 2.50
[ 5.292008] Service.CFG core/hle/service/cfg/cfg.cpp:SetPreferredRegionCode:602: Preferred region code set to 0
[ 5.319166] Service.SRV core/hle/service/sm/srv.cpp:RegisterClient:49: (STUBBED) called
[ 5.640777] Service.SRV core/hle/service/sm/srv.cpp:EnableNotification:71: (STUBBED) called
[ 5.645380] Service.APT core/hle/service/apt/apt.cpp:GetLockHandle:255: (STUBBED) called applet_attributes=0X00000000
[ 5.653724] Service.APT core/hle/service/apt/apt.cpp:SetScreenCapPostPermission:609: (STUBBED) called, screen_capture_post_permission=0
[ 5.654834] Service.NDM core/hle/service/ndm/ndm_u.cpp:OverrideDefaultDaemons:184: (STUBBED) bit_mask=0x0000000F
[ 5.655058] Service.NDM core/hle/service/ndm/ndm_u.cpp:SuspendDaemons:72: (STUBBED) bit_mask=0x00000006
[ 5.658737] Service.APT core/hle/service/apt/apt.cpp:NotifyToWait:234: (STUBBED) app_id=768
[ 5.663994] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:454: (STUBBED) called command=0X00000007, input_size=0X00000004, output_size=0X00000001
[ 5.664624] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:454: (STUBBED) called command=0X00000004, input_size=0X00000001, output_size=0X00000001
[ 5.669445] Service.FS core/hle/service/fs/fs_user.cpp:InitializeWithSdkVersion:540: (STUBBED) called, version: 0x0B0401C8
[ 5.694243] Service.SRV core/hle/service/sm/srv.cpp:Subscribe:178: (STUBBED) called, notification_id=0x209
[ 5.713306] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:LoadComponent:203: Firmware hash: 0xdcdb8c683bf28fdd
[ 5.713314] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:LoadComponent:207: Structures hash: 0x228655de1258d999
[ 5.713317] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:LoadComponent:210: (STUBBED) called size=0xC25C, prog_mask=0x000000FF, data_mask=0x000900FF
[ 5.715375] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:RegisterInterruptEvents:265: Registered interrupt=2, channel=2, event=event-0025c2d4
[ 5.715846] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:GetSemaphoreEventHandle:281: (STUBBED) called
[ 5.716323] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:SetSemaphoreMask:291: (STUBBED) called mask=0x00002000
[ 5.717163] Audio.DSP audio_core/hle/hle.cpp:PipeWrite:155: Application has requested initialization of DSP hardware
[ 5.717522] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:SetSemaphore:72: (STUBBED) called, semaphore_value=4000
[ 5.720573] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:SetSemaphore:72: (STUBBED) called, semaphore_value=4000
[ 6.051432] Service.LDR core/hle/service/ldr_ro/ldr_ro.cpp:LoadCRR:169: (STUBBED) called, crr_buffer_ptr=0x0821E000, crr_size=0x00007000
[ 6.090073] Service.GSP core/hle/service/gsp/gsp_gpu.cpp:AcquireRight:680: called flag=00000000 process=10 thread_id=0
[ 6.437800] Service.FRD core/hle/service/frd/frd.cpp:SetClientSdkVersion:147: (STUBBED) called, ve

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
As for the shader:
‘[ 0.000068] Config core/settings.cpp:LogSetting:49: Renderer_UseHwShader: false’
It’s already off, I’ve tried multiple things that I’ve found from google, this included.

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

disable ‘Enable Hardware Shader’

citra_log.txt (8.4 KB)

I did not find anything wrong in your log file. Please wait for a moderator to assist.

[ 5.261179] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:520: GL_VERSION: 3.3.0 - Build 10.18.10.3960

Those are some really outdated GPU drivers. Please update them to the latest via this link here and enable Hardware Shaders after that.

2 Likes

Thank you, after finally find a way to upate my driver it’s now working. HP decided to lie and say my drivers were up to date and weren’t happy with me trying to update them futher. :smiley: