Black Screen issue

#1

Issue:
Enter a description of your issue here, in full detail.
Tried multiple versions of the game, along with multiple Citra. The game is Pokemon Moon/Pokemon Ultra Moon. I get the top half of the game at the start, asking about the language yet nothing on the bottom and when I accept the language, I get stuck with a black screen.

System Information

  • Operating System: Windows 8.1
  • CPU: i3-5010U CPU @ 2.10Hz (4 CPUs)
  • GPU: Intel® HD Graphics 5500
  • Citra Version (found in title bar): Citra Canary #771, Citra Nightly #908
  • Game: Pokemon Moon/Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    https://gyazo.com/dcb2c4ee13d870d367524fba1b023045

Diagnostic Log
(can only put 2 link per post but have only put 1 and won’t let me put the log in as well.)
[ 0.000000] Config core/settings.cpp:LogSettings:53: Citra Configuration:
[ 0.000015] Config core/settings.cpp:LogSetting:49: Core_UseCpuJit: true
[ 0.000057] Config core/settings.cpp:LogSetting:49: Renderer_UseHwRenderer: true
[ 0.000068] Config core/settings.cpp:LogSetting:49: Renderer_UseHwShader: false
[ 0.000070] Config core/settings.cpp:LogSetting:49: Renderer_ShadersAccurateGs: true
[ 0.000086] Config core/settings.cpp:LogSetting:49: Renderer_ShadersAccurateMul: false
[ 0.000089] Config core/settings.cpp:LogSetting:49: Renderer_UseShaderJit: true
[ 0.000102] Config core/settings.cpp:LogSetting:49: Renderer_UseResolutionFactor: 1
[ 0.000104] Config core/settings.cpp:LogSetting:49: Renderer_UseVsync: false
[ 0.000106] Config core/settings.cpp:LogSetting:49: Renderer_UseFrameLimit: true
[ 0.000116] Config core/settings.cpp:LogSetting:49: Renderer_FrameLimit: 100
[ 0.000117] Config core/settings.cpp:LogSetting:49: Renderer_FormatReinterpretHack: true
[ 0.000118] Config core/settings.cpp:LogSetting:49: Layout_Toggle3d: false
[ 0.000119] Config core/settings.cpp:LogSetting:49: Layout_Factor3d: 0
[ 0.000126] Config core/settings.cpp:LogSetting:49: Layout_LayoutOption: 0
[ 0.000130] Config core/settings.cpp:LogSetting:49: Layout_SwapScreen: false
[ 0.000131] Config core/settings.cpp:LogSetting:49: Audio_OutputEngine: auto
[ 0.000145] Config core/settings.cpp:LogSetting:49: Audio_EnableAudioStretching: true
[ 0.000146] Config core/settings.cpp:LogSetting:49: Audio_OutputDevice: auto
[ 0.000148] Config core/settings.cpp:LogSetting:49: Camera_OuterRightName: blank
[ 0.000158] Config core/settings.cpp:LogSetting:49: Camera_OuterRightConfig:
[ 0.000159] Config core/settings.cpp:LogSetting:49: Camera_OuterRightFlip: 0
[ 0.000171] Config core/settings.cpp:LogSetting:49: Camera_InnerName: blank
[ 0.000173] Config core/settings.cpp:LogSetting:49: Camera_InnerConfig:
[ 0.000190] Config core/settings.cpp:LogSetting:49: Camera_InnerFlip: 0
[ 0.000191] Config core/settings.cpp:LogSetting:49: Camera_OuterLeftName: blank
[ 0.000202] Config core/settings.cpp:LogSetting:49: Camera_OuterLeftConfig:
[ 0.000204] Config core/settings.cpp:LogSetting:49: Camera_OuterLeftFlip: 0
[ 0.000206] Config core/settings.cpp:LogSetting:49: DataStorage_UseVirtualSd: true
[ 0.000220] Config core/settings.cpp:LogSetting:49: System_IsNew3ds: false
[ 0.000223] Config core/settings.cpp:LogSetting:49: System_RegionValue: 1
[ 0.000224] Config core/settings.cpp:LogSetting:49: Debugging_UseGdbstub: false
[ 0.000239] Config core/settings.cpp:LogSetting:49: Debugging_GdbstubPort: 24689
[ 0.185878] Input input_common/udp/client.cpp:StartCommunication:199: Starting communication with UDP input server on 127.0.0.1:26760
[ 0.661575] Frontend citra_qt/main.cpp:GMainWindow:148: Citra Version: Canary #771 | HEAD-fc51f9a
[ 0.686712] Frontend citra_qt/main.cpp:CheckForUpdates:572: Update check started
[ 2.118622] Frontend citra_qt/main.cpp:OnUpdateFound:585: No updates found
[ 5.217354] Frontend citra_qt/main.cpp:BootGame:726: Citra starting…
[ 5.254609] Audio.Sink audio_core/cubeb_sink.cpp:CubebSink:67: Error initializing cubeb stream
[ 5.257210] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:377: Loaded NCCH C:\Users\Wez\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/0004009b/00010202/content/00000000.app is tainted, application behavior may not be as expected!
[ 5.257571] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:377: Loaded NCCH C:\Users\Wez\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/0004009b/00010402/content/00000000.app is tainted, application behavior may not be as expected!
[ 5.257915] Service.FS core/file_sys/ncch_container.cpp:LoadOverrides:377: Loaded NCCH C:\Users\Wez\AppData\Roaming/Citra/nand/00000000000000000000000000000000/title/000400db/00010302/content/00000000.app is tainted, application behavior may not be as expected!
[ 5.261056] Service.HTTP core/hle/service/http_c.cpp:DecryptClCertA:307: ClCertA file missing
[ 5.261179] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:520: GL_VERSION: 3.3.0 - Build 10.18.10.3960
[ 5.261184] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:521: GL_VENDOR: Intel
[ 5.261186] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:522: GL_RENDERER: Intel® HD Graphics 5500
[ 5.269530] Render.OpenGL video_core/renderer_opengl/gl_rasterizer.cpp:RasterizerOpenGL:59: ARB_texture_barrier not supported. Some games might produce artifacts.
[ 5.272249] Loader core/loader/ncch.cpp:Load:159: Program ID: 0004000000175E00
[ 5.272423] Service.FS core/file_sys/ncch_container.cpp:OpenFile:116: Failed to open C:\Users\Wez\AppData\Roaming/Citra/sdmc/Nintendo 3DS/00000000000000000000000000000000/00000000000000000000000000000000/title/0004000e/00175e00/content/00000000.app
[ 5.289941] Loader core/hle/kernel/process.cpp:ParseKernelCaps:114: ExHeader kernel version: 2.50
[ 5.292008] Service.CFG core/hle/service/cfg/cfg.cpp:SetPreferredRegionCode:602: Preferred region code set to 0
[ 5.319166] Service.SRV core/hle/service/sm/srv.cpp:RegisterClient:49: (STUBBED) called
[ 5.640777] Service.SRV core/hle/service/sm/srv.cpp:EnableNotification:71: (STUBBED) called
[ 5.645380] Service.APT core/hle/service/apt/apt.cpp:GetLockHandle:255: (STUBBED) called applet_attributes=0X00000000
[ 5.653724] Service.APT core/hle/service/apt/apt.cpp:SetScreenCapPostPermission:609: (STUBBED) called, screen_capture_post_permission=0
[ 5.654834] Service.NDM core/hle/service/ndm/ndm_u.cpp:OverrideDefaultDaemons:184: (STUBBED) bit_mask=0x0000000F
[ 5.655058] Service.NDM core/hle/service/ndm/ndm_u.cpp:SuspendDaemons:72: (STUBBED) bit_mask=0x00000006
[ 5.658737] Service.APT core/hle/service/apt/apt.cpp:NotifyToWait:234: (STUBBED) app_id=768
[ 5.663994] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:454: (STUBBED) called command=0X00000007, input_size=0X00000004, output_size=0X00000001
[ 5.664624] Service.APT core/hle/service/apt/apt.cpp:AppletUtility:454: (STUBBED) called command=0X00000004, input_size=0X00000001, output_size=0X00000001
[ 5.669445] Service.FS core/hle/service/fs/fs_user.cpp:InitializeWithSdkVersion:540: (STUBBED) called, version: 0x0B0401C8
[ 5.694243] Service.SRV core/hle/service/sm/srv.cpp:Subscribe:178: (STUBBED) called, notification_id=0x209
[ 5.713306] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:LoadComponent:203: Firmware hash: 0xdcdb8c683bf28fdd
[ 5.713314] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:LoadComponent:207: Structures hash: 0x228655de1258d999
[ 5.713317] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:LoadComponent:210: (STUBBED) called size=0xC25C, prog_mask=0x000000FF, data_mask=0x000900FF
[ 5.715375] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:RegisterInterruptEvents:265: Registered interrupt=2, channel=2, event=event-0025c2d4
[ 5.715846] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:GetSemaphoreEventHandle:281: (STUBBED) called
[ 5.716323] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:SetSemaphoreMask:291: (STUBBED) called mask=0x00002000
[ 5.717163] Audio.DSP audio_core/hle/hle.cpp:PipeWrite:155: Application has requested initialization of DSP hardware
[ 5.717522] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:SetSemaphore:72: (STUBBED) called, semaphore_value=4000
[ 5.720573] Service.DSP core/hle/service/dsp/dsp_dsp.cpp:SetSemaphore:72: (STUBBED) called, semaphore_value=4000
[ 6.051432] Service.LDR core/hle/service/ldr_ro/ldr_ro.cpp:LoadCRR:169: (STUBBED) called, crr_buffer_ptr=0x0821E000, crr_size=0x00007000
[ 6.090073] Service.GSP core/hle/service/gsp/gsp_gpu.cpp:AcquireRight:680: called flag=00000000 process=10 thread_id=0
[ 6.437800] Service.FRD core/hle/service/frd/frd.cpp:SetClientSdkVersion:147: (STUBBED) called, ve

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
As for the shader:
‘[ 0.000068] Config core/settings.cpp:LogSetting:49: Renderer_UseHwShader: false’
It’s already off, I’ve tried multiple things that I’ve found from google, this included.

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

disable ‘Enable Hardware Shader’

#4

citra_log.txt (8.4 KB)

#5

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#6

[ 5.261179] Render.OpenGL video_core/renderer_opengl/renderer_opengl.cpp:Init:520: GL_VERSION: 3.3.0 - Build 10.18.10.3960

Those are some really outdated GPU drivers. Please update them to the latest via this link here and enable Hardware Shaders after that.

2 Likes
#7

Thank you, after finally find a way to upate my driver it’s now working. HP decided to lie and say my drivers were up to date and weren’t happy with me trying to update them futher. :smiley: