Black Screen/ not responding when ROM is loaded

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
When i open my pokemon ROM Citra goes black, i can hear sound but when try to fix the problem my game crashes. I tried the other forum about this but nothing worked. What do i do?

System Information

  • Operating System: Windows 10 64 bit
  • CPU: Intel(R) Core™ i7-10700F CPU @ 2.90GHz
  • GPU: NVIDIA GeForce GTX 1050 Ti
  • Citra Version (found in title bar): Citra Nightly 1694
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
citra_log.txt (4.0 KB)

1 Like
#2

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

The log file is incomplete. Make sure you follow the steps carefully:

  1. Open Citra, then go to File>Open Citra Folder and open up the log folder. Now keep that open in the background.
  2. Launch your game and encounter the problem; crash/slowdown/glitch and close citra if it doesn’t do so by itself. Do not restart citra as that will wipe the log of important information!
  3. Now upload the log file in this chat.
#4

citra_log.txt (47.7 KB)
I hope you meant this

#5

System Information for Support

Client Version                                Nightly 1694 HEAD-e6c479f
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             GeForce GTX 1050 Ti/PCIe/SSE2
GPU Driver Version                            461.09
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#6

Also it did fix itself today. but only for like 3 hours. So when i closed the game and reopend it, it had the same problem, i dont know if this is helpfull

#7

Please try this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it is there.

Now try your game again.

#8

It still doesnt work. If anything it crashes faster now

#9

I think i found the problem. I just unplugged my controller, and for some reason it works now. Thanks for the help anyways

#10

citra_log.txt (34.7 KB)

#11

System Information for Support

Client Version                                Nightly 1740 HEAD-2670b95
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            27.20.100.9171
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 2
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#12

This driver is out of date. To update, download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

#13

I think I’ve done it correctly but it still isn’t working.
citra_log.txt (30.6 KB)

#14

System Information for Support

Client Version                                Nightly 1744 HEAD-45a4a56
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            27.20.100.9171
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 2
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#15

Nope unfortunately, maybe I did the driver thing wrong.
citra_log.txt (27.0 KB)

#16

System Information for Support

Client Version                                Nightly 1744 HEAD-45a4a56
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            27.20.100.9171
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 2
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#17

I figured it out now and it’s working. Thanks.