Black Screen/ not responding when ROM is loaded

System Information for Support

Client Version                               Nightly 1759   HEAD-3df43f9
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            NVIDIA GeForce RTX 2070/PCIe/SSE2
GPU Driver Version                           512.15
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

Client Version                               Canary 2101   HEAD-4b1cd09
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            NVIDIA GeForce RTX 2070/PCIe/SSE2
GPU Driver Version                           512.15
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

i have this option enabled and it doesnt help the issue

Nothing seems to be popping out at me. Are you perhaps using a randomized ROM, or some kind of ROM hack?

1 Like

citra_log.txt (17.8 KB)

System Information for Support

Client Version                               Canary 2136   HEAD-49cc29e
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 520
GPU Driver Version                           26.20.100.7261
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.

citra_log.txt (12.2 KB)

System Information for Support

Client Version                               Canary 2183   HEAD-d930274
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            NVIDIA GeForce RTX 2070/PCIe/SSE2
GPU Driver Version                           466.11
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. Official Drivers | NVIDIA
  • Please enable the Vsync option if you are experiencing screen tearing.

citra_log.txt (12.1 KB)

System Information for Support

Client Version                               Canary 2183   HEAD-d930274
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz | AVX2 | FMA
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            NVIDIA GeForce RTX 2070/PCIe/SSE2
GPU Driver Version                           516.40
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                2
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

Please try redumping your game. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.

citra_log.txt (4.0 KB)
citra_log.txt.old.txt (12.7 KB)

System Information for Support

Client Version                               Nightly 1771   HEAD-84d5d62
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 2500
GPU Driver Version                           10.18.10.4885
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

its fixed now thanks

citra_log.txt (6.2 KB)

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

citra_log.txt (318.4 KB)

System Information for Support

Client Version                               Nightly 1771   HEAD-84d5d62
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5 CPU         650  @ 3.20GHz
Graphics API                                 OpenGL 3.3.1
Graphics Renderer                            AMD Radeon R7 200 Series
GPU Driver Version                           20.10.35.02 27.20.1034.6
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.

citra_log.txt (143.1 KB)

System Information for Support

Client Version                               Nightly 1771   HEAD-84d5d62
Operating System                             Windows 10 (10.0)
CPU                                          AMD Ryzen 5 4500U with Radeon Graphics          | AVX2 | FMA
Graphics API                                 OpenGL 3.3.1
Graphics Renderer                            AMD Radeon(TM) Graphics
GPU Driver Version                           22.5.1 30.0.15021.11005
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Due to AMD’s poorly optimized OpenGL driver, you may experience slowdowns.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.