Black Screen/ not responding when ROM is loaded

Citra Support
#62

System Information for Support

Client Version                               Nightly 1783   HEAD-746609f
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7324
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Hereā€™s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intelā€™s website. Support for IntelĀ® Graphics
#63

This driver is out of date. To update, download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install gfx_win_101.3222_101.2111.exe from IntelĀ® Graphics ā€“ Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/738230/gfx_win_101.3222_101.2111.exe

#64

citra_log.txt (49.3 KB) i ve played in citra for a long time but never had a prblem like thispls help it has black screen

#65

System Information for Support

Client Version                               Nightly 1784   HEAD-47c4f31
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           27.20.100.8729
CPU JIT                                      [x]
Hardware Renderer                            [ ]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Hereā€™s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intelā€™s website. Support for IntelĀ® Graphics
#66

the thing is i updated my driver but still it aint working

#67

If youā€™ve updated your log file, please upload a new log file with the updated driver installed.

#68

citra_log.txt (31.4 KB) it work until it doesnā€™t :frowning: I updated my driver but it still doesnā€™t work

#69

System Information for Support

Client Version                               Nightly 1784   HEAD-47c4f31
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-7600K CPU @ 3.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.1
Graphics Renderer                            Radeon (TM) RX 480 Graphics
GPU Driver Version                           21.30.23.04 30.0.13023.4001
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Hereā€™s some issues I found with your log that might help.

  • Due to AMDā€™s poorly optimized OpenGL driver, you may experience slowdowns.
#70

This driver is out of date. Please update to the latest driver available (22.8.2): https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-480

#71

I just installed the new driver

#72

Go for optional update to 22.8.2

#73

citra_log.txt (78.0 KB)
same issue here

#74

No game was booted in your log. If you are experiencing a crash then do not open citra again until after you posted the log as it gets purged when you reopen citra.
For more information, see How to Upload the Log File

#75

System Information for Support

Client Version                               Nightly 1628   HEAD-1c8461f
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 4000
GPU Driver Version                           10.18.10.4425
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Hereā€™s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intelā€™s website. Support for IntelĀ® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#76

I canā€™t open omega ruby

#77

I have the same issue and Iā€™m new to using Citra.
citra_log.txt (36.9 KB)

#78

System Information for Support

Client Version                               Nightly 1786   HEAD-cbd5d1c
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           27.20.100.8729
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Hereā€™s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intelā€™s website. Support for IntelĀ® Graphics