Black Screen/ not responding when ROM is loaded

Citra Support
82

This driver is out of date. To update, download and install gfx_win_101.3430_101.2111.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/746999/gfx_win_101.3430_101.2111.exe

Additionally, you should set your Citra’s region back to auto-select in the general settings. There’s no reason to be fiddling with this.

83

citra_log.txt (131.5 KB)

84

System Information for Support

Client Version                               Nightly 1797   HEAD-ea26f46
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce MX250/PCIe/SSE2
GPU Driver Version                           472.12
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [ ]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
85

citra_log.txt (59.0 KB)

86

System Information for Support

Client Version                               Nightly 1797   HEAD-ea26f46
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7263
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
87

I load Citra Nightly and Canary but the game that I am attempting to play (Pokemon Alpha Sapphire) always shows up with a black screen. However, the game still responds to my button presses.

I tried many of the solutions presented in this chat thread. However, I am unable to download a new driver because my computer supposedly claims that “Windows has determined that the best driver for this device is already installed.”

Additionally, when I tried to download a new Driver from one of the mirror links in this text thread, it says that my system “has a driver that is locked to manufacturer specifications.”

Please help. Nothing is working.
EDIT: I fiddled around with removing the “opengl” folder and enabling VSync and now it regularly crashes Citra.

citra_log.txt (53.2 KB)
pc
intel

88

System Information for Support

Client Version                               Nightly 1797   HEAD-ea26f46
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7263
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.
89

System Information for Support

Client Version                               Nightly 1797   HEAD-ea26f46
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7263
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.
90

Disable cheats, then restart Citra (important, otherwise they remain active).

Additionally, you should update your GPU drivers to the latest available: GeForce Game Ready Driver | 522.25 | Windows 10 64-bit, Windows 11 | NVIDIA

Lastly, enable Shader JIT in Emulation>Configuration>Graphics>Advanced Tab.

91

citra_log.txt (35.7 KB)

92

System Information for Support

Client Version                               Nightly 1804   HEAD-7801907
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7985
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
93

citra_log.txt (64.6 KB)
i also have the same problem can you help me with it?

94

System Information for Support

Client Version                               Nightly 1805   HEAD-92ad651
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-8130U CPU @ 2.20GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7372
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
95

citra_log.txt (15.3 KB)

96

System Information for Support

Client Version                               Nightly 1807   HEAD-bb05d8c
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 520
GPU Driver Version                           31.0.101.2111
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

98

System Information for Support

Client Version                               Nightly 1807   HEAD-bb05d8c
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.8935
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
99

citra_log.txt (32.8 KB)

100

System Information for Support

Client Version                               Nightly 1808   HEAD-f6320c8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.8984
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
101

citra_log.txt (307.0 KB)
citra_log.txt.old.txt (196.1 KB)

102

System Information for Support

Client Version                               Nightly 1808   HEAD-f6320c8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7926
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics