Black Screen/ not responding when ROM is loaded

System Information for Support

Client Version                               Nightly 1808   HEAD-f6320c8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7926
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Hereā€™s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intelā€™s website. Support for IntelĀ® Graphics

citra_log.txt (31.9 KB)

System Information for Support

Client Version                               Canary 2312   HEAD-6250759
Operating System                             Windows 10 Version 2009
CPU                                          AMD Ryzen 5 4600H with Radeon Graphics          | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                           526.86
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

citra_log.txt (36.9 KB)

System Information for Support

Client Version                               Canary 2313   HEAD-6e8d7b6
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           25.20.100.6373
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Hereā€™s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intelā€™s website. Support for IntelĀ® Graphics

citra_log.txt (60.1 KB)
citra_log.txt.old.txt (58.9 KB)
black screen

System Information for Support

Client Version                               Nightly 1812   HEAD-f44c95d
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.8984
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Hereā€™s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intelā€™s website. Support for IntelĀ® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Same problem. It loads, I have sound, but only a black screen. Interestingly, if I hover the mouse over Citra in my taskbar, the game appears, but the moment I move the mouse away itā€™s back to the black screen.
citra_log.txt (118.9 KB)

System Information for Support

Client Version                               Nightly 1812   HEAD-f44c95d
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1050/PCIe/SSE2
GPU Driver Version                           526.47
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

System Information for Support

Client Version                               Nightly 1812   HEAD-f44c95d
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1050/PCIe/SSE2
GPU Driver Version                           526.47
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

citra_log.txt (129.6 KB)

System Information for Support

Client Version                               Nightly 1815   HEAD-d09f6d9
Operating System                             Windows 10 Version 1809
CPU                                          Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           26.20.100.7106
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [ ]
System Region                                -1
Shader Disk Cache                            [x]

Hereā€™s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intelā€™s website. Support for IntelĀ® Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.

citra_log.txt (63.7 KB)

System Information for Support

Client Version                               Nightly 1815   HEAD-d09f6d9
Operating System                             Windows 10 Version 1809
CPU                                          Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           27.20.100.8682
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Hereā€™s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intelā€™s website. Support for IntelĀ® Graphics

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from IntelĀ® Graphics ā€“ Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Additionally, please re-enable Hardware Shaders. With up-to-date drivers, using this options shouldnā€™t be an issue and should give you a nice performance improvement.

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from IntelĀ® Graphics ā€“ Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from IntelĀ® Graphics ā€“ Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from IntelĀ® Graphics ā€“ Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Additionally, please re-enable Hardware Shaders in Emulation>Configuration>Graphics>Advanced Tab

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from IntelĀ® Graphics ā€“ Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Additionally, please re-enable Hardware Shaders in Emulation>Configuration>Graphics>Advanced Tab

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from IntelĀ® Graphics ā€“ Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe