Black Screen/ not responding when ROM is loaded

CitraBot · November 13, 2022, 4:12pm

System Information for Support

Client Version                               Nightly 1808   HEAD-f6320c8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           26.20.100.7926
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Rogbaot2022 · November 13, 2022, 6:06pm

citra_log.txt (31.9 KB)

CitraBot · November 13, 2022, 6:06pm

System Information for Support

Client Version                               Canary 2312   HEAD-6250759
Operating System                             Windows 10 Version 2009
CPU                                          AMD Ryzen 5 4600H with Radeon Graphics          | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1650/PCIe/SSE2
GPU Driver Version                           526.86
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

Robin_Castelle · November 14, 2022, 11:08pm

citra_log.txt (36.9 KB)

CitraBot · November 14, 2022, 11:08pm

System Information for Support

Client Version                               Canary 2313   HEAD-6e8d7b6
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics 620
GPU Driver Version                           25.20.100.6373
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

teo_bhung_iog · November 18, 2022, 1:19pm

citra_log.txt (60.1 KB)
citra_log.txt.old.txt (58.9 KB)
black screen

CitraBot · November 18, 2022, 1:19pm

System Information for Support

Client Version                               Nightly 1812   HEAD-f44c95d
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.8984
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Phantomwa1ker · November 18, 2022, 7:04pm

Same problem. It loads, I have sound, but only a black screen. Interestingly, if I hover the mouse over Citra in my taskbar, the game appears, but the moment I move the mouse away it’s back to the black screen.
citra_log.txt (118.9 KB)

CitraBot · November 18, 2022, 7:04pm

System Information for Support

Client Version                               Nightly 1812   HEAD-f44c95d
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1050/PCIe/SSE2
GPU Driver Version                           526.47
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

CitraBot · November 18, 2022, 7:09pm

System Information for Support

Client Version                               Nightly 1812   HEAD-f44c95d
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            NVIDIA GeForce GTX 1050/PCIe/SSE2
GPU Driver Version                           526.47
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

I did not find anything wrong in your log file. Please wait for a human moderator to assist.

XENXEI · November 23, 2022, 6:17pm

citra_log.txt (129.6 KB)

CitraBot · November 23, 2022, 6:17pm

System Information for Support

Client Version                               Nightly 1815   HEAD-d09f6d9
Operating System                             Windows 10 Version 1809
CPU                                          Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           26.20.100.7106
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [ ]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
Please enable the Vsync option if you are experiencing screen tearing.

XENXEI · November 23, 2022, 6:30pm

citra_log.txt (63.7 KB)

CitraBot · November 23, 2022, 6:30pm

System Information for Support

Client Version                               Nightly 1815   HEAD-d09f6d9
Operating System                             Windows 10 Version 1809
CPU                                          Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 620
GPU Driver Version                           27.20.100.8682
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

SleepingSnake · November 24, 2022, 4:54pm

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Additionally, please re-enable Hardware Shaders. With up-to-date drivers, using this options shouldn’t be an issue and should give you a nice performance improvement.

SleepingSnake · November 24, 2022, 4:55pm

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

SleepingSnake · November 24, 2022, 4:56pm

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

SleepingSnake · November 24, 2022, 4:56pm

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Additionally, please re-enable Hardware Shaders in Emulation>Configuration>Graphics>Advanced Tab

SleepingSnake · November 24, 2022, 4:58pm

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

Additionally, please re-enable Hardware Shaders in Emulation>Configuration>Graphics>Advanced Tab

SleepingSnake · November 24, 2022, 4:58pm

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe