Black Screen/ not responding when ROM is loaded

Please follow the log file guide again: How to Upload the Log File
Make sure that you’ve followed the entirety of step 1 and have the log filter set correctly.

citra_log.txt (44.3 KB)

GL_VERSION: 4.3.0 - Build 27.20.100.8729
^ This driver is out of date. To update, download and install gfx_win_101.2115.exe from Intel® 6th-10th Gen Processor Graphics - Windows
Mirror download: https://downloadmirror.intel.com/764512/gfx_win_101.2115.exe

Let me know if you encounter any issues during the installation.

citra_log.txt (32.9 KB)

citra_log.txt (24.1 KB)

GL_VERSION: 4.3.0 - Build 26.20.100.7262
^ This driver is out of date. To update, download and install gfx_win_101.2115.exe from Intel® 6th-10th Gen Processor Graphics - Windows
Mirror download: https://downloadmirror.intel.com/764512/gfx_win_101.2115.exe

Let me know if you encounter any issues during the installation.

Try going to File>Open Citra Folder. Then rename the nand folder here to nand edit. Restart Citra and try your game again. Let me know if that solves the issue.

renaming the nand folder sadly didnt work

here’s another log file i made after attempting to launch the game again, just in case it helps:
citra_log.txt (19.4 KB)

Hmmm, let’s try a portable build to rule out any issues with your current Citra installation or appdata:

Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) and put it wherever you wish. Inside the extracted nightly-mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder.
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder.

If the issue persists, upload a log file using this portable build.

using the portable build worked, everything opens without issue. thank you!

1 Like

It just chash right after I start the game
citra_log.txt (76.3 KB)

Your hardware and Citra version don’t appear to have been recorded. Did you edit the log file in any way?