Black screen on Pokemon Ultra Moon

Issue:
I can open the game up to the title video, but after I click on in game to continue playing, the screen turns black

System Information

  • Operating System: Windows 10
  • CPU: Intel® Core™ i5-7200U CPU @ 2.50 GHz
  • GPU: Intel® HD Graphics Family
  • Citra Version (found in title bar): Citra Canary 1630
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296citra_log.txt (4.9 KB)

System Information for Support

Client Version                                Canary 1630 HEAD-e8bf4ea
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

Try disabling hardware shaders