Black Screen on Pokemon Y After Intro, Please Help

Issue:
I downloaded citra emulator yesterday for playing pokemon Y and it worked. But today, When i try to continue game on Pokemon Y, the game doesn’t launch, there’s music playing with black screen appeared.

System Information

  • Operating System: Windows 11 Home Single Language 64 bit (10.0, Build 22621)
  • CPU: 1.80 GHz (8 CPUs) - 2.3GHz
  • GPU: Intel(R) Core™ i7-10510U
  • Citra Version (found in title bar): Citra Nightly 1800
  • Game: Pokemon Y
  • Screenshot of Issue (include the full Citra window including titlebar):
    First, the game works just fine


    Then after the intro, screen turned into black, with the game sound still playing…

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (33.6 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                               Nightly 1800   HEAD-a2daef2
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.8681
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [ ]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • Please enable the Vsync option if you are experiencing screen tearing.

i did and it worked thanks
but after some time, i get black screen again, please help :frowning:

this is the log:
citra_log.txt (36.0 KB)

System Information for Support

Client Version                               Nightly 1800   HEAD-a2daef2
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.8681
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Your drivers are out of date.
Please download gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror link: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe