Black screen when i load the game
System Information
- Operating System: MAC
- CPU:
- GPU:
- Citra Version (found in title bar):
- Game:
- Screenshot of Issue (include the full Citra window including titlebar):
Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296
In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File
The log file is incomplete. Make sure you follow the steps carefully:
- Open Citra, then go to
File>Open Citra Folder
(Citra>Open Citra Folder if on MacOS) and open up the log
folder. Now keep that open in the background.
- Launch your game and encounter the problem; crash/slowdown/glitch and close Citra if it doesn’t do so by itself. Do not restart Citra as that will wipe the log of important information!
- Now upload the log file in this chat.
System Information for Support
Client Version Nightly 1548 HEAD-51dfc46
Operating System macOS 10.16
CPU Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz
Graphics API OpenGL 4.1
Graphics Renderer Intel(R) Iris(TM) Graphics 6100
GPU Driver Version ?
CPU JIT [x]
Hardware Renderer [ ]
Hardware Shader [ ]
Hardware Shader, Accurate Multiplication [ ]
Shader JIT [ ]
System Region 2
Shader Disk Cache [x]
Here’s some issues I found with your log that might help.
- Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
Last working build for macOS users:
Download citra-osx-20220901-d380980.tar.gz
from https://github.com/citra-emu/citra-nightly/releases/download/nightly-1782/citra-osx-20220901-d380980.tar.gz Extract the .tar.gz
file and run citra-qt
.
System Information for Support
Client Version master-ec7dc8803
Operating System macOS 13.3
CPU ?
Graphics API OpenGL 4.1
Graphics Renderer Apple M1
GPU Driver Version ?
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [x]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [ ]
System Region 2
Shader Disk Cache [ ]
Here’s some issues I found with your log that might help.
- Please enable the Vsync option if you are experiencing screen tearing.
- Your GPU hardware only supports OpenGL version 4.1. Citra requires OpenGL 4.3.0 and above. https://citra-emu.org/wiki/faq/
System Information for Support
Client Version Canary 2611 HEAD-4fafef2
Operating System macOS Ventura (13.3)
CPU ?
Graphics API Unknown (?)
Graphics Renderer ?
GPU Driver Version ?
CPU JIT [x]
Hardware Shader [ ]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [ ]
System Region 2
Shader Disk Cache [ ]
Here’s some issues I found with your log that might help.
- You are using open source system files for Mii data. This will appear as your Mii having broken graphics, but will not affect the stability of the game. In order to resolve this, please refer to our guide on dumping system files. https://citra-emu.org/wiki/dumping-system-archives-and-the-shared-fonts-from-a-3ds-console/
- You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
System Information for Support
Client Version Canary 2611 HEAD-4fafef2
Operating System macOS Ventura (13.3)
CPU ?
Graphics API Unknown (?)
Graphics Renderer ?
GPU Driver Version ?
CPU JIT [x]
Hardware Shader [ ]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [ ]
System Region 2
Shader Disk Cache [ ]
Here’s some issues I found with your log that might help.
- You have cheats enabled. This might cause weird behaviour or crashes. Please disable them and retest if your game is experiencing bugs or crashes.
System Information for Support
Client Version Canary 2611 HEAD-4fafef2
Operating System macOS Ventura (13.3)
CPU ?
Graphics API Unknown (?)
Graphics Renderer ?
GPU Driver Version ?
CPU JIT [x]
Hardware Shader [ ]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [ ]
System Region 2
Shader Disk Cache [ ]
I did not find anything wrong in your log file. Please wait for a human moderator to assist.
Hi. If you see the last lof file i uploaded, there is nothing wrong, but i still cant play omega ruby/sapphire. Just them. All other games work. Any solution?
System Information for Support
Client Version Canary 2611 HEAD-4fafef2
Operating System macOS Ventura (13.3)
CPU ?
Graphics API Unknown (?)
Graphics Renderer ?
GPU Driver Version ?
CPU JIT [x]
Hardware Shader [x]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region 2
Shader Disk Cache [x]
I did not find anything wrong in your log file. Please wait for a human moderator to assist.