Black screen when I play pokemon x

Issue:
The intro works but it shows the black screen when I pick the character and play the game but I can hear the sound. I’m guessing this happens because of the update that I had today but I don’t know how to fix it.

System Information

  • Operating System: windows 10

  • CPU: intel i5 8250u

  • GPU: intel uhd graphics 620

  • Citra Version (found in title bar): citra nightly 1739

  • Game: pokemon x

  • Screenshot of Issue (include the full Citra window including titlebar):


Diagnostic Log

citra_log.txt (33.3 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2 Likes

System Information for Support

Client Version                                Nightly 1739 HEAD-60d1def
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            25.20.100.6576
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

Hey I’m having that same exact problem ive even tried downloading an older version of citra and it still wont work. Here is my log file
citra_log.txt (39.8 KB)

1 Like

System Information for Support

Client Version                                Nightly 1738 HEAD-60d1def
Operating System                              Windows 10 (10.0)
CPU                                           11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz | AVX512 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) Iris(R) Xe Graphics
GPU Driver Version                            27.20.100.8439
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

I am having the same problem with ALL the pokemon games - Pokemon X, Pokemon Y, Pokemon OR and Pokemon AS

This driver is out of date. To update, download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

You should now be able to install the latest driver available directly:
Download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

You should now be up-to-date. If Citra still exhibits the same issue, please upload a log file.

My computer says my current driver is the latest version.

Your computer is wrong. Long story short, your current driver is incorrectly telling your PC it’s the most recent driver available. The steps I gave you (and the guide I linked) help manually uninstall and then reinstall the driver that’s saying wrong things so that the latest driver can be installed without issues.

It worked! Thank you so much

1 Like