Black screen when launching game. Crash on loading save state

Issue:
It’s my friend’s Citra which is problematic, and I don’t know all the details. He gave me his log, which is pretty much all information I have. I don’t know all his specs, although he told me he is using the latest driver for his GPU and nothing is working. (He is using latest Canary build, but the error persists on Nightly as well).

Edit: He told me he has tried turning Hardware Shader off and Accurate Multiplication on, but none worked.

System Information

  • Operating System: Windows 10
  • CPU: ?
  • GPU: Nvidia GeForce GTX 1060
  • Citra Version: Canary 1640 HEAD-4f8f8e8. (Going back to earlier versions doesn’t fix the problem)
  • Game: Pokemon Ultra Sun

citra_log.txt (120.6 KB)

System Information for Support

Client Version                                Canary 1640 HEAD-4f8f8e8
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1060 6GB/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            445.75
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

Client Version                                Canary 1640 HEAD-4f8f8e8
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1060 6GB/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            445.75
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

System Information for Support

Client Version                                Canary 1640 HEAD-4f8f8e8
OpenGL Vendor                                 NVIDIA Corporation
OpenGL Renderer                               GeForce GTX 1060 6GB/PCIe/SSE2
OpenGL Version                                3.3.0
GPU Driver Version                            445.75
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.