Black screen when starting a game, (plays sound)

nugurenium · April 12, 2020, 4:09pm

just as the title says… I was playing it all fine after installing the drivers yesterday but for some weird reason this error happened… have no clue why its happening lol

citra_log.txt (2.0 MB) (nightly log)
citra_log.txt (2.5 MB) (canary log)
System Information

Operating System: Microsoft Windows 10 Pro (64-bit)
CPU: Intel® Core™ i5-8400 CPU @ 2.80GHz
GPU: Intel® UHD Graphics 630
Citra Version (found in title bar): Citra Nightly 1467, Citra Canary 1640
Game: All
Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

CitraBot · April 12, 2020, 4:09pm

System Information for Support

Client Version                                Canary 1640 HEAD-4f8f8e8
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) UHD Graphics 630
OpenGL Version                                3.3.0
GPU Driver Version                            26.20.100.7262
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

CitraBot · April 12, 2020, 4:09pm

System Information for Support

Client Version                                Nightly 1467 HEAD-f75cc8b
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) UHD Graphics 630
OpenGL Version                                3.3.0
GPU Driver Version                            26.20.100.7262
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

nugurenium · April 12, 2020, 9:41pm

for extra info, turned accurate multiplication on and off for both builds, wont work no matter what. Im pretty sure the drivers are not the problem.

tywald · April 12, 2020, 10:31pm

Hm, you got some framebuffer errors. Try install the latest driver from here: https://downloadcenter.intel.com/download/29465/Intel-Graphics-Windows-10-DCH-Drivers?product=126687 (latest ends in 7985 while you only have 7262).
Are you using any overlays?

nugurenium · April 13, 2020, 12:07am

no overlays, after installing the new driver, citra wont even begin for some reason. i tried reinstalling, but doesnt seem to work for both builds citra.qt would pop in my task manager for like a second and disappear

tywald · April 13, 2020, 10:41am

hm that sounds strange.

nugurenium · April 13, 2020, 3:10pm

ikr? idk if this may be the problem, but the driver was constantly reinstalling ever after rebooting the pc, but when i checked the driver, it was installed as the latest version. does this matter with the no beginning issue?

tywald · April 13, 2020, 3:27pm

Hm if the driver tries to reinstall automatically you might need to disable updates from Windows Updates for it: https://www.reddit.com/r/intel/comments/a024v1/for_future_reference_how_to_disable_intel_updates/

Can you upload a new log with the 7985 drivers?

nugurenium · April 13, 2020, 4:09pm

no problems with reinstalling the drivers, but still wont begin for some reason. cant provide new log because citra wont even load… (to be exact with details: task manager shows citra-qt for like a second and disappear)

sry to bother you with this problem

tywald · April 13, 2020, 4:31pm

Hm go to %appdata%\Citra\log then upload it.

nugurenium · April 13, 2020, 4:51pm

citra_log.txt (98 Bytes)

tywald · April 13, 2020, 5:59pm

The log filter is incorrect, it is currently set to *:Critical. Since you cannot open Citra go to %appdata%\Citra\config and open qt-config.ini in like notepad then scroll down to [Miscellaneous] and change log_filter=*:Critical to log_filter=*:Info then save the file.

Now try open Citra and then as before go to %appdata%\Citra\log and upload it again.

nugurenium · April 13, 2020, 6:47pm

When i checked the qt-config.ini, [Miscellaneous], and the log filter, it was actually in Info for some reason.

Edit: I did not touch any part of .ini file or even go to %appdata%/citra file other than getting the log.

tywald · April 13, 2020, 7:13pm

Hm, where are you starting Citra from? Can you right click then -> Open file location ? I have a feeling you have a user folder there which would have its own settings with the log filter changed to Critical.

nugurenium · April 13, 2020, 7:40pm

ok, so apparently it was in %appdata%/Local, while the log and all the other file was in %appdata%/Roaming. should i move the whole Citra folder to Roaming?

tywald · April 13, 2020, 9:18pm

You have a user folder in %appdata%\Local\nightly-mingw ? That is pretty dangerous because if you uninstall Citra it will completely wipe that folder and remove your saves etc.

If you have been using Local then copy everything from that is inside the user folder into %appdata%\Citra then delete that user folder and it should read from Roaming instead.

If you want a portable Citra install download a standalone build under manual download at the download page then extract it somewhere else, then create a folder called user in that instead.

nugurenium · April 13, 2020, 9:48pm

right… to clarify, I dont have a folder specifically named “user” on both %appdata% routes, and I have transferred the citra folder to the roaming. It doesnt turn it back on, so i am thinking of giving a fresh reinstall no matter my save. Is that okay thing to do?

tywald · April 14, 2020, 6:37am

Ok if you don’t mind giving a fresh start you can do that.

nugurenium · April 14, 2020, 1:21pm

so i reinstalled everything fresh, got my nightly-mingw and canary-mingw on my Roaming. But it still wont run citra, (both builds) and i dont even have the log folder that i should have. Any ideas bout this? sry to drag on with this problem for awhile.