Black screen while playing a game

black screen
whenever I play a game there is a black screen
citra_log.txt (73.4 KB)

System Information

  • Operating System: Windows 8
  • CPU:
  • GPU: 10.18.10.3325
  • Citra Version (found in title bar): 1962
  • Game: pokemon omega ruby
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1962 HEAD-5e2c6e1
Operating System                              Windows 8.1 (6.3)
CPU                                           Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            10.18.10.3325
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Downloads for Graphics

GPU Driver Version: 10.18.10.3325

This driver is outdated, you need to update.

Download win64_15.36.5180.zip from https://downloadcenter.intel.com/download/30382/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-
direct link: https://downloadmirror.intel.com/30382/a08/win64_15.36.5180.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

You might need to turn off Accurate Multiplication in the Advanced graphics settings in Citra configuration due to driver bugs.