Black screen with audio when loading game

#1

citra_log.txt (704.3 KB) Issue:
Enter a description of your issue here, in full detail.

I have been playing Pokemon Ultra Sun and when I restarted my computer today and tried to continue playing, it only showed black screen with audio. I updated to newest driver i believe.

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System Information

  • Operating System: Microsoft Windows 10 Pro (64-bit)
  • CPU: Intel® Core™ i5-8400 CPU @ 2.80GHz
  • GPU: Intel® UHD Graphics 630
  • Citra Version (found in title bar): Citra Canary 1534
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

System Information for Support

Client Version                                Canary 1534 HEAD-292ecb7
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) UHD Graphics 630
OpenGL Version                                3.3.0
GPU Driver Version                            26.20.100.7584
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 5

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

citra_log.txt (4.0 KB)

#4

System Information for Support

Client Version                                Canary 1607 HEAD-5be493d
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [ ]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.