Issue:
Hey everyone,
when I load a game, I always get a black Screen with freezing Citra at any game (no response from the software, so I have to quit Citra with the Task Manager of Windows), but you can hear the sound of the game after a while/few seconds.
I’ve tried everything recommended on the internet (amongst others to (un)check the boxes in the advanced graphic settings, delete the opengl folder, using older versions of citra and so on)…
I’m done with my knowledge…, hope you can help me
Thanks a lot and best regards
System Information
Operating System: Windows 10 64-bit
CPU: Intel Core i9-9900K
GPU: NVIDIA GeForce RTX 2080 Ti
Citra Version (found in title bar): Citra Nightly 1776
Game: The Legend of Zelda Ocarina of Time 3DS
Screenshot of Issue (include the full Citra window including titlebar):
Client Version Nightly 1776 HEAD-6764264
Operating System Windows 10 (10.0)
CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz | AVX2 | FMA
Graphics API OpenGL 3.3.0
Graphics Renderer NVIDIA GeForce RTX 2080 Ti/PCIe/SSE2
GPU Driver Version 471.96
CPU JIT [x]
Hardware Renderer [x]
Hardware Shader [ ]
Hardware Shader, Accurate Multiplication [x]
Shader JIT [x]
System Region -1
Shader Disk Cache [ ]
Here’s some issues I found with your log that might help.
You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from NVIDIA’s website. Official Drivers | NVIDIA
Please enable the Vsync option if you are experiencing screen tearing.
What is curious is that a while ago I was able to play Ocarina of Time with citra-valentin for two days, then had the same error without me changing anything. It’s so random
Ah. In that case lets try a portable build to rule out any other issues in appdata:
Go to Download Citra - Citra and select Manual download. Then under Nightly Build, click on your operating system’s icon to the right of the latest build available to download the build.
Extract it (.7z can be extracted using Winrar or 7zip) and put it wherever you wish. Inside the extracted nightly-mingw folder, create a folder called user. This Citra should now store all of its config, save files and such inside of this user folder.
Check to make sure that this user folder is in the same folder that contains citra-qt(.exe)
Now run the citra-qt executable found inside of the mingw folder and launch your game. If the issue persists, upload a log file using this portable build.
Thanks for your help.
Luckily it worked for two game sessions like many times in the beginning. After two reboots I have got black screens now again and can’t play anything… I don’t understand this… It’s so frustrating.
It’s so strange, Citra is running again at the moment. I haven’t changed anything in the settings. The only question is when the error occurs again. I will send the log file as soon as the error occurs again. Annoying because you can never be sure when the black screen will appear again for a long time.
Tanks for your kind help and a Happy New Year.
It’s indeed very strange. Given the nature of the issue, it kinda sounds driver related but I’m really not sure. You’re already on the latest GPU driver available from what I can tell, but there’s always the chance that something small went wrong during the installation, that sometimes snowballs into manifesting the problem you’re having. Let’s just hope that this was a one time thing
You won’t believe what seems to be the error. I use multiple screens (four monitors). When I start Citra on the main monitor (1) the game appears as intended. If Citra is running on the second, third or fourth monitor, I have a permanent a black screen. wtf…
Ah, I have some idea of why you get a blackscreen then. Your Intel CPU has an integrated GPU. When you launch a program on a different monitor than your main one, it’s very possible that it’s passing through the integrated Intel GPU first, before being fed to your main GPU depending on what the program requires graphically. This poses a problem for Citra, since after launching a title in Citra (and thus before any load is given to the GPU), the driver that is being used (which is the Intel driver) gets locked. This is to prevent GPUs switching mid-emulation, and causing graphical issues/crashing due to shader cache mismatches. Your Citra would be running on your Intel iGPU drivers.
Now, it just so happens to be that a common cause of blackscreen with audio on Windows is out of date Intel GPU drivers when using an Intel iGPU. I didn’t see this as an issue before since the log file was reporting your NVIDIA GPU, rather than your Intel one. But that doesn’t always rule this issue out, so I probably should’ve thought to check for this. My bad.
Yes, I’ve already updated my Intel GPU drivers.
Thank you for your kind, competent and comprehensive help. I’m so glad Citra works now.
I wish you only the best. Well done, good job @SleepingSnake
