Cannot load game

Issue:
Enter a description of your issue here, in full detail.
when i try to load game, they say fatal error, and the game wont run

System Information

  • Operating System: Microsoft Windows 10 Home
  • CPU: Intel® Core™ i7-9750H
  • GPU: NVIDIA GeForce GTX 1650 and Intel® UHD Graphics 630
  • Citra Version (found in title bar): Citra Nightly 1601
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (4.5 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

I did not find anything wrong in your log file. Please wait for a moderator to assist.

It looks like you accidentally reopened Citra before uploading the log. The log gets cleared every time you open Citra. Have the log folder open in the background first before closing Citra then immediately upload a new log.

citra_log.txt (11.3 KB)
ok i did it again properly

System Information for Support

Client Version                                Nightly 1601 HEAD-f72be7a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 630
GPU Driver Version                            26.20.100.6911
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • The ROM you are attempting to run is corrupted. Look here for instructions on how to properly dump ROMs from your 3DS. https://citra-emu.org/wiki/dumping-installed-titles/

Do not suggest something that would break our rules, especially the first one: