Cannot open citra at all even using manual

i cannot open citra, when i click it, it didnt appear at all. i have been trying something like download the manual and create user folder in it but the problem didnt solve at all. the program are work fine at first but now i cannot even open it like the usual. i once can open the citra but then i close it and then i cannot open it again. it was when i desperate to clicking it again and again then it work but then it didnt work again for the 3rd time.

System Information

  • Operating System: window 10 pro 64-bit (10.0, build 14393)
  • CPU: intel core i3-6100
  • GPU: intel hd graphic 530
  • Citra Version (found in title bar): latest
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
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why this is happening

[ 0.018756] Frontend citra/citra.cpp:main:334: Failed to load ROM: No ROM specified

the log said that

Open citra-qt(.exe), not citra(.exe).

it still didnt work al all.

Windows 10 build 14393 is quite old. We’ve had some reports that some older Windows 10 versions can cause this issue. Try updating to at least Windows 10 version 2004. See if that fixes the issue.