Cant enter to any game

Issue:
cant enter tpo any of my games since the update

System Information

  • Operating System: win 10
  • CPU: intel® Core™ i5-3230M
  • GPU:
  • Citra Version (found in title bar): 1418
  • Game: pokemon alpha sapphire, pokemon ultra sun , ultra moon
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (8.1 KB)
In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

1 Like

System Information for Support

Client Version                                Nightly 1418 HEAD-03cde53
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [ ]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
  • LLE Audio is designed for debugging purposes. Using this option will slow down your game. Try changing to HLE audio.

still no change
citra_log.txt (8.1 KB)

System Information for Support

Client Version                                Nightly 1418 HEAD-03cde53
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

still can t enter to any game

citra_log.txt (8.1 KB)

System Information for Support

Client Version                                Nightly 1418 HEAD-03cde53
OpenGL Vendor                                 null
OpenGL Renderer                               null
OpenGL Version                                null
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

I did not find anything wrong in your log file. Please wait for a moderator to assist.

The log doesn’t say you started a game so make sure you do these steps:

  1. Open Citra then File->Open Citra Folder then open log folder(keep this open in the background).
  2. Start the game and then try to close(don’t reopen Citra or the log gets cleared so you have to do it again).
  3. Reupload the log here.

You might need to disable Hardware Renderer in order to get the log to register that you loaded a game(this is pretty rare though).

citra_log.txt (39.3 KB)

System Information for Support

Client Version                                Nightly 1419 HEAD-f106e76
OpenGL Vendor                                 Intel
OpenGL Renderer                               Intel(R) HD Graphics 4000
OpenGL Version                                3.3.0
GPU Driver Version                            10.18.10.4358
Enable Hardware Renderer                      [x]
Enable Hardware Shader                        [x]
Hardware Shader, Accurate Multiplication      [x]
Hardware Shader, Geometry Shaders             null
Enable Shader JIT                             [x]
Enable Vsync                                  null
System Region                                 -1

Here’s some issues I found with your log that might help.

Build 10.18.10.4358

This driver is outdated, you need to update.

Download win64_15.33.49.5100.zip from https://downloadcenter.intel.com/download/29311/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
direct link: https://downloadmirror.intel.com/29311/a08/win64_15.33.49.5100.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/