Can't get citra to run with any game

#1

Issue:
Can’t get citra to run with any game I have (Ultra sun and moon). I have tried both a Ultra sun.3ds and a Ultra moon.cia. It gives me the ROM not supported error but this is the same rom as people who got it to work use, to my knowledge. I have the User folder installed and even set the program to run in Admin. I’ve tried both Nightly and Canary. Anything to help please. Even if you think its just a ROM error, send me the ROM you use. Thank you.

System Information

  • Operating System: Windows 10
  • CPU: i7-8550U
  • GPU: GTX 1050
  • Citra Version (found in title bar): #789
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
[ 1.041876] Frontend citra/emu_window/emu_window_sdl2.cpp:EmuWindow_SDL2:138: Citra Version: Nightly #789 | HEAD-fd5f71b
[ 1.042256] Loader core/loader/loader.cpp:GetLoader:137: File C:\Users\keian\AppData\Local\Citra\nightly-mingw\Pokemon - Ultra Sun.3ds has a different type than its extension.
[ 1.042368] Core core/core.cpp:Load:95: Failed to determine system mode (Error 2)!
[ 1.042456] Frontend citra/citra.cpp:main:296: Error while loading ROM: The ROM format is not supported.

#2

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

#3

Piracy is not supported here. Please see the game dumping guides to dump the games that you own.

Dumping Game Cartridges
Dumping Installed Titles

unlisted #4