Can't open Pokemon Moon Rom on Citra Canary and Nightly

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.
It started when I had beaten Captain Illma then the game crashed. Now when i try to open up Pokemon Moon on Citra, the game won’t load up anymore. It shows the loading screen for a few seconds then crashed and closes the Citra Window.

System Information

  • Operating System: Windows 64 (Windows 10)
  • CPU: Intel HM370
  • GPU: GeForce GTX 1050Ti with Max-Q Design, 4GB GDDR5
  • Citra Version (found in title bar): Canary 1737 & Nightly
  • Game: Pokemon Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1920×1080 182 KB

    Diagnostic Log
    Upload your log file as an attachment by dragging & dropping.
    citra_log.txt (6.4 KB)
    In order to save a copy of the log, follow this guide:
    https://community.citra-emu.org/t/how-to-upload-the-log-file/296
#2

System Information for Support

Client Version                                Canary 1737 HEAD-a76ed4f
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#3

How exactly do I enable Accurate Multiplication

#4

I enabled it but it still doesn’t work.citra_log.txt (10.4 KB)

#5

System Information for Support

Client Version                                Canary 1737 HEAD-a76ed4f
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#6

citra_log.txt (10.4 KB)

#7

System Information for Support

Client Version                                Canary 1737 HEAD-a76ed4f
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#8

citra_log.txt (10.4 KB)

#9

System Information for Support

Client Version                                Canary 1737 HEAD-a76ed4f
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             ?
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#10

Hi, do this:

  1. File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.

Keep Accurate Multiplication enabled.

#11

Oh my god,thank you so much moderater :smile:

1 Like