Can't open yuzu

So I have had yuzu working good for a week now, today my friend asked me to help him download it too, so I did, and when he tries to open it, it loads and then nothing, no error no message just closes, I have checked his files and it didn’t even create the file located in …/AppData/Roaming/yuzu, he also did download the c++, I’m out of ideas any help?

In order for us to provide better support, we need to see the log generated by Citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File.

He should get an installer_log when this happens, see if you can get it and post it here.

first of all, its not citra it’s yuzu, second i mentioned that a folder in …/AppData/Roaming called yuzu was not created while opening which i believe is a part of the problem.

and where would that be located?

Yup it is Yuzu, but when @CitraBot was created it was only Citra, Yuzu has come later and that is why he still saying Citra not Yuzu, he does the same things for Yuzu.

Check the folder where he downloaded the installer.

yuzu_installer.log (37.8 KB)

Can you check the event viewer?

and what is the event viewer, where is it, and what does it do?

Event Viewer is hear.

ok now what do i do with, (btw can we not do it one step at a time because its taking days)

Sorry I don’t know what you must do, I only showed you where you can find Event Viewer, @GoldenX86 should know what you must do.
And I don’t install Yuzu, I have it Manual Download of Yuzu Mainline.

@GoldenX86 I’m still confused about what I’m supposed to do or send about the event viewer

Click on Windows Logs > Application, right click it and select Find… Then look for yuzu results. Post me if you have Critical or Error ones.

Log Name: Application
Source: Application Error
Date: 11/15/2020 2:55:35 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-KMT8FN5
Description:
Faulting application name: yuzu.exe, version: 0.0.0.0, time stamp: 0x5fafdfc4
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x44f0
Faulting application start time: 0x01d6bb4e996f6add
Faulting application path: C:\Users\office 64 last\AppData\Local\yuzu\yuzu-windows-msvc\yuzu.exe
Faulting module path: unknown
Report Id: dfb78412-ac81-4091-a0a3-3373fca8b104
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


1000
2
100
0x80000000000000

26023
Application
DESKTOP-KMT8FN5



yuzu.exe
0.0.0.0
5fafdfc4
unknown
0.0.0.0
00000000
c0000005
0000000000000000
44f0
01d6bb4e996f6add
C:\Users\office 64 last\AppData\Local\yuzu\yuzu-windows-msvc\yuzu.exe
unknown
dfb78412-ac81-4091-a0a3-3373fca8b104






Does that mean anything to you or did I send you the wrong thing it was an error

That’s fine, but Windows doesn’t know why it dies. Does your friend has Action!, Bandicam, or any other screen recorders installed?

Would they cause a problem or do you need him to record something because I can ask him to download one if you need.

Those programs will make yuzu crash as they don’t support up to date vulkan versions. Avoid them.
Does he has any USB gamepad connected to the PC?

No, he doesn’t have any recording program, and the only USBs connected to his pc are a mouse, keyboard, headphones, and a webcam.