Cant pass the first scene in pokemon Moon

Issue: When i start a new game the game freeze when rockruff will get out of the screen
Enter a description of your issue here, in full detail.

System InformationWindows 10

  • Operating System: Windows 10
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game: Pokemon Moon
    Diagnostic Log
    citra_log.txt (8.8 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

I did not find anything wrong in your log file. Please wait for a moderator to assist.

It seems you accidentally reopened Citra before uploading citra_log.txt which would clear the log. If you still have the folder open in the background then upload citra_log.txt.old.txt instead. Otherwise, redo the steps to get a new log and make sure you have seen the issue in-game before you close Citra.

He is
citra_log.txt.old.txt (341.2 KB)

System Information for Support

Client Version                                Canary 1928 HEAD-625639a
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics 620
GPU Driver Version                            23.20.16.5044
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

GPU Driver Version: 23.20.16.5044

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from: https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed 6373, download and install igfx_win10_100.9168.exe from: https://downloadcenter.intel.com/download/30148/Intel-Graphics-Windows-10-DCH-Drivers
direct link: https://downloadmirror.intel.com/30148/a08/igfx_win10_100.9168.exe