Cant play any gen 7 games

Issue: all gen 7 games do not work and all but ultra sun have bad compatability, they do not start up and say to check the log

System Information

  • Operating System: windows 10
  • CPU: Intel(R) Pentium(R) CPU 4417U @ 2.30GHz
  • GPU: Intel(R) HD Graphics 610
  • Citra Version (found in title bar):
  • Game: Poke
  • Screenshot of Issue (include the full Citra window including titlebar):
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    Picture of error and log

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

[   7.598592] Service.ERR <Critical> core/hle/service/err_f.cpp:ThrowFatalError:169: Fatal error
[   7.598601] Service.ERR <Critical> core/hle/service/err_f.cpp:ThrowFatalError:171: Fatal error type: Generic
[   7.598606] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:149: PID: 0x0000000B
[   7.598609] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:150: REV: 0x00000000_0x0000F21D
[   7.598611] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:152: TID: 0x00000000_0x00000000
[   7.598613] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:154: AID: 0x00000000_0x00000000
[   7.598615] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:156: ADR: 0x00167640
[   7.598617] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:159: RSL: 0xC88044AA
[   7.598618] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:160:   Level: 25
[   7.598620] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:161:   Summary: 4
[   7.598621] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:162:   Module: 17
[   7.598622] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:163:   Desc: 170
[   7.599426] Service.ERR <Critical> core/hle/service/err_f.cpp:ThrowFatalError:182: Datetime: 2023/05/21 21:11:07

Very likely to be a bad ROM dump. You’ll need to redump your game. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.