Cant play any gen 7 games

Citra Support
1

Issue: all gen 7 games do not work and all but ultra sun have bad compatability, they do not start up and say to check the log

System Information

  • Operating System: windows 10
  • CPU: Intel(R) Pentium(R) CPU 4417U @ 2.30GHz
  • GPU: Intel(R) HD Graphics 610
  • Citra Version (found in title bar):
  • Game: Poke
  • Screenshot of Issue (include the full Citra window including titlebar):
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    Picture of error and log
2

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

3 
[   7.598592] Service.ERR <Critical> core/hle/service/err_f.cpp:ThrowFatalError:169: Fatal error
[   7.598601] Service.ERR <Critical> core/hle/service/err_f.cpp:ThrowFatalError:171: Fatal error type: Generic
[   7.598606] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:149: PID: 0x0000000B
[   7.598609] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:150: REV: 0x00000000_0x0000F21D
[   7.598611] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:152: TID: 0x00000000_0x00000000
[   7.598613] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:154: AID: 0x00000000_0x00000000
[   7.598615] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:156: ADR: 0x00167640
[   7.598617] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:159: RSL: 0xC88044AA
[   7.598618] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:160:   Level: 25
[   7.598620] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:161:   Summary: 4
[   7.598621] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:162:   Module: 17
[   7.598622] Service.ERR <Critical> core/hle/service/err_f.cpp:LogGenericInfo:163:   Desc: 170
[   7.599426] Service.ERR <Critical> core/hle/service/err_f.cpp:ThrowFatalError:182: Datetime: 2023/05/21 21:11:07

Very likely to be a bad ROM dump. You’ll need to redump your game. Please refer to our game dumping guides:

Dumping Game Cartridges
Dumping Installed Titles

Make sure your GM9 is up to date and that you have enough free storage space available on your SD-Card to perform the dump.