Can't start pokemon x - secure1 keyx not found + texture views not supported

Issue:
I can’t open Pokemon X. It used to work a few months ago lol, I don’t know if it just is because I’m trying to do it in Spanish now?

Things I’ve tried:
-Deleting shaders folder
-Turning OFF disc shader cache
-Turning ON accurate multiplication

The screenshot probably isn’t helpful because it literally just suddenly goes down to 0 FPS and turns black, but it’s there anyway in case it does!

System Information

  • OS: Windows 10 Version 2009
  • CPU: Intel(R) Core™ i3-6100U CPU @ 2.30GHz | AVX2 | FMA
  • GPU: Intel(R) HD Graphics 520
  • Citra Version (found in title bar): Citra Nightly 1802
  • Game: Pokemon X
  • Screenshot of Issue (include the full Citra window including titlebar):

Diagnostic Log
citra_log.txt.old.txt (29.0 KB)

System Information for Support

Client Version                               Nightly 1802   HEAD-a93d7a8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 520
GPU Driver Version                           22.20.16.4749
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

I just updated the drivers and it’s still not working - here’s the updated log

citra_log.txt.old.txt (25.3 KB)

And a new screenshot

System Information for Support

Client Version                               Nightly 1802   HEAD-a93d7a8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 520
GPU Driver Version                           22.20.16.4749
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

Lol I thought I did but I didn’t I’m so dumb. I’m updating them now for real and if it fixes everything I’ll mark it as resolved :slight_smile:

citra_log.txt.old.txt (23.8 KB)

Updated everything, still not working :frowning:

Updated screenshot, looks the same haha

System Information for Support

Client Version                               Nightly 1802   HEAD-a93d7a8
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) HD Graphics 520
GPU Driver Version                           22.20.16.4749
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics

UPDATE: I looked on another topic and apparently I have to download new drivers which I think will probably help!

Because of how incredibly old your drivers are, you need to follow some extra instructions.

To update, download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly: Download and install gfx_win_101.3430_101.2111.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/746999/gfx_win_101.3430_101.2111.exe

1 Like

Thank you so much!!! I think I finally updated them :slight_smile:

Edit: Yesss it works now you’re the best!! :smiley: