Certain Text and Images not Appearing in Pokemon Ultra Sun

Citra Support
#1

In Pokemon Sun and Ultra Sun there is certain text and images that won’t appear when playing the game, specifically at the beginning. When it asks what language I want to play the game in, the language options don’t even appear nor do the character appearance options along with certain letters in the keyboard when typing my name. It does this when loading from a save as well. Instead of a box surrounding the text, there are scattered words across the screen and no indicator of what I am selecting.

System Information

  • Operating System: Intel® Core™ i5-4210U
  • CPU @ 1.70GHz 2.40 GHz
  • GPU: GPU 0
    Intel® HD Graphics Family
    Driver version: 20.19.15.4642
    Driver date: 3/28/2017
    DirectX version: 12 (FL 11.1)
    Physical location: PCI bus 0, device 2, function 0
    Utilization 1%
    Dedicated GPU memory 0.1/128 MB
    Shared GPU memory 0.2/2.0 GB
    GPU Memory 0.2/2.1 GB
  • Citra Version (found in title bar): Nightly 1659
  • Game: Pokemon Ultra Sun
  • Screenshot of Issue (include the full Citra window including titlebar):
    Screenshot (1)
    Screenshot (1)1920×1080 154 KB
    Screenshot (2)
    Screenshot (2)1920×1080 106 KB
    Screenshot (3)
    Screenshot (3)1920×1080 132 KB

Diagnostic Log

citra_log.txt (25.3 KB)

#2

System Information for Support

Client Version                                Nightly 1659 HEAD-3f13e1c
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4400
GPU Driver Version                            20.19.15.4642
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#3

To update your GPU drivers: download win64_15.40.47.5166.zip (direct link) from https://downloadcenter.intel.com/download/29971/Intel-Graphics-Driver-for-Windows-15-40-

Then follow this guide on how to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your GPU has driver bugs regardless, you will need to turn off Accurate Multiplication in Emulation>Configuration>Graphics>Advanced Tab to prevent some graphical issues from occuring.

1 Like
#5

may I ask you how to solve this problem on mac citra? I have the same issue but I dont know how to fix these bugs.

#6

We need more information to help you. Please reply with this template completely filled out:

Issue:
System Information:

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):
  • Upload the citra_log.txt file from this thread by dragging and dropping it here as a file attachment.
#8

System Information for Support

Client Version                                Canary 1903 HEAD-6385727
Operating System                              macOS Mojave (10.14)
CPU                                                  Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel HD Graphics 4000 OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#9

Issue: some text and images not appearing in pokemon ultra sun/moon
SYSTEM INFO:
OS: MacOS Mojave 10.14.6
CPU: 2.5 GHz Intel Core i5 (the 2012 one)
GPU: Intel HD Graphics 4000 1536 MB
Citra version: Canary 1903
Game: Pokemon Ultra Sun and Ultra Moon
Game log file:
citra_log.txt (27.8 KB)
Screenshots:

Screen Shot 2020-12-27 at 07.40.47
Screen Shot 2020-12-27 at 07.40.471280×800 71.5 KB
Screen Shot 2020-12-27 at 07.41.08
Screen Shot 2020-12-27 at 07.41.081280×800 175 KB
Screen Shot 2020-12-27 at 09.38.49
Screen Shot 2020-12-27 at 09.38.491280×800 54.3 KB

#10

System Information for Support

Client Version                                Canary 1903 HEAD-6385727
Operating System                              macOS Mojave (10.14)
CPU                                                  Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel HD Graphics 4000 OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#11

System Information for Support

Client Version                                Canary 1903 HEAD-6385727
Operating System                              macOS Mojave (10.14)
CPU                                                  Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel HD Graphics 4000 OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#12

System Information for Support

Client Version                                Canary 1903 HEAD-6385727
Operating System                              macOS Mojave (10.14)
CPU                                                  Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz
Graphics API                                  OpenGL ?
Graphics Renderer                             Intel HD Graphics 4000 OpenGL Engine
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#13

Deactivate Hardware Shaders in Citra>Preferences>Graphics>Advanced Tab. See if that fixes the graphical issue.

1 Like
#15

no it did not fix that

#16

Go back to the same menu as before and this time deactivate Hardware Renderer. This will make the game run extremely slowly, but if that fixes the graphical bug, it tells us more about the problem.

#18

oh thanks, it fixed the bug but how do I play the game? It runs super slowwwww.?

#19

Try to see if this older Citra version doesn’t have the graphical issue with Hardware Renderer enabled:
Download citra-osx-20200707-bd7ee8c.tar.gz from https://github.com/citra-emu/citra-nightly/releases/tag/nightly-1587
Extract it and then run the citra-qt executable found inside of the extracted folder and run your game.

1 Like
#20

I also have the same problem. But i did worked in omas and also pokemon y…only for sun and moon i did not have any text box . Please help

#21

We need more information to help you. Please reply with this template completely filled out:

Issue:
System Information:

  • Operating System:
  • CPU:
  • GPU:
  • Citra Version (found in title bar):
  • Game:
  • Screenshot of Issue (include the full Citra window including titlebar):
  • Upload the citra_log.txt file from this thread by dragging and dropping it here as a file attachment.
#23

System Information for Support

Client Version                                Nightly 1708 HEAD-e7671d9
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i7-4610M CPU @ 3.00GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4600
GPU Driver Version                            20.19.15.4835
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [x]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

#24

This fixed my issue. Thank you!

Edit: welp maybe not. The game became laggy, spokw too soon

#25

I tried this and it immediately booted with the correct graphics but it’s so slow it’s unplayable