Citra 1753 Won't Open Generating a Crash Dump - ig9icd64.dll Driver Compatibility

Issue:
Hello Team,

I am trying to open the latest version of Citra, but it won’t open despite I have EVERYTHING updated and worked perfect (programs and other emulators).

Another fact that I discovered is that it is genearting a crash dump under the following folder: C:\Users\Guille\AppData\Local\CrashDumps

The dump says that the problem is with the following fully updated driver, so it is a matter of make Citra compatible with this driver, not to change or uninstall the driver as every game, program, emulator, or whatever, is working flawlessly with it:

  •     CompanyName:      Intel Corporation
    
  •     ProductName:      Intel HD Graphics Drivers for Windows(R)
    
  •     InternalName:     OpenGL
    
  •     OriginalFilename: ig7icd32
    
  •     ProductVersion:   27.20.100.8935
    
  •     FileVersion:      27.20.100.8935
    
  •     FileDescription:  OpenGL(R) Driver for Intel(R) Graphics Accelerator
    
  •     LegalCopyright:   Copyright (c) 1998-2018 Intel Corporation.
    

Looking forward from you to solving this issue.

Thanks in advance,

Best regards,

Guille

System Information

  • Operating System: Windows 10 21H2 19044.1526
  • CPU: Intel(R) Core™ i7-10750H CPU @ 2.60GHz 2.59 GHz
  • GPU: NVIDIA® GeForce RTX™ 2060 Max-Q Design (GDDR6 of 6 GB).
  • Citra Version (found in title bar): 1753
  • Game: doesn’t open the GUI.
  • Screenshot of Issue (include the full Citra window including titlebar):
    image

Diagnostic Log
[ 0.021500] Frontend citra/citra.cpp:main:334: Failed to load ROM: No ROM specified

Dump Detail
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3bfc.3a70): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtWaitForMultipleObjects+0x14:
00007ffb`42fad8c4 c3 ret
0:000> !analyze -v


  •                                                                         *
    
  •                    Exception Analysis                                   *
    
  •                                                                         *
    

KEY_VALUES_STRING: 1

Key  : AV.Fault
Value: Execute

Key  : Analysis.CPU.mSec
Value: 1421

Key  : Analysis.DebugAnalysisManager
Value: Create

Key  : Analysis.Elapsed.mSec
Value: 9078

Key  : Analysis.Init.CPU.mSec
Value: 155

Key  : Analysis.Init.Elapsed.mSec
Value: 19078

Key  : Analysis.Memory.CommitPeak.Mb
Value: 137

Key  : Timeline.Process.Start.DeltaSec
Value: 2

Key  : WER.OS.Branch
Value: vb_release

Key  : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key  : WER.OS.Version
Value: 10.0.19041.1

FILE_IN_CAB: citra-qt.exe.15356.dmp

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

CONTEXT: (.ecxr)
rax=0000000000000000 rbx=0000000009d945f8 rcx=0000000009bad2a0
rdx=0000000009bad248 rsi=0000000000000004 rdi=0000000009d93730
rip=0000000000000000 rsp=0000000009bad208 rbp=0000000009bad310
r8=000000000000005a r9=000000000000005e r10=00000000000000a2
r11=0000000009bacf10 r12=0000000000000000 r13=00000000000108d8
r14=0000000000000000 r15=0000000040000300
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
00000000`00000000 ?? ???
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 0000000000000000
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000008
Parameter[1]: 0000000000000000
Attempt to execute non-executable address 0000000000000000

PROCESS_NAME: citra-qt.exe

EXECUTE_ADDRESS: 0

FAILED_INSTRUCTION_ADDRESS:
+0
ERROR_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p hace referencia a la memoria en 0x%p. La memoria no se pudo %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000008

EXCEPTION_PARAMETER2: 0000000000000000

STACK_TEXT:
0000000009bad208 00007ffab785b8bf : 0000000009d945f8 0000000000000000 0000000009bad310 0000000000000004 : 0x0
0000000009bad210 00007ffab784d624 : 0000000009d272b0 0000000009d4f590 0000000009d54ab0 0000000009d93730 : ig9icd64!DumpRegistryKeyDefinitions+0x27b2f
0000000009bad920 00007ffab7831904 : 04015c0100003bfc 0000000000000000 0000000058011183 0000000000000000 : ig9icd64!DumpRegistryKeyDefinitions+0x19894
0000000009baea40 00007ffb0d1132bb : 0000000000000000 0000000009baebd0 0000000058011183 000000005c0104a7 : ig9icd64!DrvDescribePixelFormat+0x34
0000000009baea90 00007ffb0d110e3f : 0000000000000001 0000000000000003 0000000000000001 0000000000000003 : opengl32!_DescribeDriverPixelFormat+0x47
0000000009baead0 00007ffb0d11331c : 0000000000000000 0000000000000000 0000000000000001 00007ffb42573d56 : opengl32!LoadAvailableDrivers+0x55b
0000000009baf370 00007ffb0d12f4f0 : 0000000009baf450 0000000009baf4c9 0000000058011183 0000000000000003 : opengl32!_DescribePrimaryPixelFormat+0x24
0000000009baf3b0 00007ffb0d130511 : 0000000000000003 0000000000000000 0000000058011183 0000000000000000 : opengl32!wglNumHardwareFormats+0x30
0000000009baf3f0 00007ffb0d12f913 : 0000000000000000 00007ffb0d0f0000 00007ffb40ca1c48 00007ffb40800711 : opengl32!wglDescribePixelFormat+0xf1
0000000009baf530 00007ffb40c33a79 : 00000000001d7060 0000000000000000 0000000058011183 0000000009baf640 : opengl32!wglChoosePixelFormat+0x63
0000000009baf5d0 000000007797632a : 00000000001d7060 0000000058011183 00007ffb0d0f0000 000000005021ba90 : gdi32full!ChoosePixelFormat+0x39
0000000009baf600 0000000077976875 : 000000007793e470 00007ffb42b8a965 0000000009baf6f8 0000000009baf6f8 : qwindows+0x4632a
0000000009baf690 000000007793d517 : 000000000bc22430 000000000bc15a60 000000000bc15a60 000000007793e67c : qwindows+0x46875
0000000009baf720 000000007793d62f : 0000000000000000 000000000bc15a60 000000000bc28d18 00000000503a2b01 : qwindows+0xd517
0000000009baf770 0000000077b0ddd3 : 0000000077ee1aa0 0000000000000000 0000000009baf920 000000000bc36320 : qwindows+0xd62f
0000000009baf800 0000000077ac6508 : 0000000009baf950 0000000009baf970 0000000009baf920 00000000501a1d19 : Qt5Gui!ZN14QOpenGLContext6createEv+0x33
0000000009baf850 00000000772ebf3e : 0005090801308100 00000000001dc500 0000000009bafac0 0000000009bafaa0 : Qt5Gui!ZN22QGuiApplicationPrivate4initEv+0xc18
0000000009bafa10 00000000010ee0d2 : 0000000000000000 00007ffb42f3b86b 00000000011300e6 00000000000000f3 : Qt5Widgets!ZN19QApplicationPrivate4initEv+0xe
0000000009bafa40 00000000004013b4 : 0000000000000001 000000000000003f 00000000097642d0 0000000000000000 : citra_qt!ZNK5boost7archive6detail19pointer_oserializerINS0_15binary_oarchiveESt6vectorIhSaIhEEE15save_object_ptrERNS1_14basic_oarchiveEPKv+0x11d762
0000000009bafe30 00000000004014db : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : citra_qt+0x13b4
0000000009baff00 00007ffb42c17034 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : citra_qt+0x14db
0000000009baff30 00007ffb42f62651 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : kernel32!BaseThreadInitThunk+0x14
0000000009baff60 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : ntdll!RtlUserThreadStart+0x21

SYMBOL_NAME: ig9icd64+27b2f

MODULE_NAME: ig9icd64

IMAGE_NAME: ig9icd64.dll

STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb

FAILURE_BUCKET_ID: SOFTWARE_NX_FAULT_c0000005_ig9icd64.dll!Unknown

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 27.20.100.8935

FAILURE_ID_HASH: {ab0a3d65-57d7-7005-6d36-6105bb0b0a8d}

Followup: MachineOwner

0:000> lmvm ig9icd64
Browse full module list
start end module name
00007ffab72e0000 00007ffab82b2000 ig9icd64 (export symbols) ig9icd64.dll
Loaded symbol image file: ig9icd64.dll
Mapped memory image file: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c8dae5f0f8089ba8\ig9icd64.dll
Image path: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c8dae5f0f8089ba8\ig9icd64.dll
Image name: ig9icd64.dll
Browse all global symbols functions data
Timestamp: Thu Oct 29 01:51:14 2020 (5F9A1202)
CheckSum: 00FD080F
ImageSize: 00FD2000
File version: 27.20.100.8935
Product version: 27.20.100.8935
File flags: 0 (Mask 3F)
File OS: 10004 DOS Win32
File type: 2.8 Dll
File date: 00000000.00000000
Translations: 0409.04b0
Information from resource tables:
CompanyName: Intel Corporation
ProductName: Intel HD Graphics Drivers for Windows(R)
InternalName: OpenGL
OriginalFilename: ig7icd32
ProductVersion: 27.20.100.8935
FileVersion: 27.20.100.8935
FileDescription: OpenGL(R) Driver for Intel(R) Graphics Accelerator
LegalCopyright: Copyright (c) 1998-2018 Intel Corporation.

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

It is included in the original post.

Please call a technician in order to get into this issue.

Thank you very much

Fixed by myself installing the latest Intel Graphics Driver with version 30.0.101.1340.