Citra ain't working Please Help

Citra Support
#1

Issue:
Enter a description of your issue here, in full detail.

System Information

  • Operating System: Windows 10
  • CPU: Intel i5 3rd gen
  • GPU:
  • Citra Version (found in title bar):
  • Game: Pokemon Y or Pokemon Ultra sun nothing seems to work.
  • Screenshot of Issue (include the full Citra window including titlebar):
    image
    image1366×768 132 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (18.0 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

#2

In order for us to provide better support, we need to see the log generated by citra. This guide will walk you through how you can obtain the log file: How to Upload the Log File

#3

System Information for Support

Client Version                               Canary 2171   HEAD-47d89f0
Operating System                             Windows 10 (10.0)
CPU                                          Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz | AVX
Graphics API                                 OpenGL 3.3.0
Graphics Renderer                            Intel(R) HD Graphics 4000
GPU Driver Version                           10.18.10.4358
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [ ]
Shader JIT                                   [ ]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.
#4

^ This driver is out of date. To update, download win64_15.33.53.5161.zip from Intel® Graphics Driver for Windows* [15.33]
Mirror download: https://downloadmirror.intel.com/29969/a08/win64_15.33.53.5161.zip
Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Furthermore, because your iGPU has driver bugs, you’ll need to use an older version of Citra in order to prevent random freezing and crashing from occurring until you upgrade your hardware:
Download citra-windows-mingw-20191214-ddb7ead.7z from Release nightly-1392: Merge pull request #5020 from jroweboy/dynamic-mf · citra-emu/citra-nightly · GitHub
Extract it using Winrar or 7zip. Put the extracted folder anywhere you want.
Now run citra-qt.exe from the folder and run your game.