Citra black screen help me =((

I can’t access citra anymore since I downgraded from win 10 to win 7

System Information

  • Operating System:
  • CPU: i5 3437u
  • GPU: hd 4000
  • Citra Version (found in title bar): Citra canary 1982
  • Game: Pokemon x
  • Screenshot of Issue (include the full Citra window including titlebar):
    It has black screen when i play game

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.

citra_log.txt (12.2 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

System Information for Support

Client Version                                Canary 1982 HEAD-40f8fcf
Operating System                              Windows 7 (6.1)
CPU                                                  Intel(R) Core(TM) i5-3437U CPU @ 1.90GHz | AVX
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 4000
GPU Driver Version                            9.17.10.2932
CPU JIT                                       [x]
Hardware Renderer                             [ ]
Hardware Shader                               [ ]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [ ]
System Region                                 -1
Shader Disk Cache                             [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Downloads for Graphics
  • Please enable the Vsync option if you are experiencing screen tearing.

i had download the lastest gpu driver by auto download driver mod in This pc to Manage to Device manager

Your operating system’s version is out of date. Try updating to Windows 7.1 (Install Windows 7 Service Pack 1 (SP1)). After you’ve done that, I can give you instructions on how to update your drivers to the latest version available, as well as give you a Citra version that should work on your rather outdated hardware.

Thank you i will try it

i had updated windows bro

help me pls =)))))))))))))

Thank you. after i update the windows and the lastest driver, it has working