Citra Black Screen Problem Plz Help

Issue:
Enter a description of your issue here, in full detail.
Whenever i load Pokemon Sun or Ultra Sun/Moon i am able to get to the start menu but when i load my save file then a black screen shows up and im only able to hear the music

System Information

Diagnostic Logcitra_log.txt (231.2 KB)

System Information for Support

Client Version                                Nightly 1599 HEAD-b94f21e
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i3-7130U CPU @ 2.70GHz
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) HD Graphics 620
GPU Driver Version                            23.20.16.4973
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [ ]
Shader JIT                                    [x]
System Region                                 2
Shader Disk Cache                             [ ]

Here’s some issues I found with your log that might help.

  • Enabling Accurate Multiplication is recomended in certain games. If you are experiencing graphical glitches, try enabling this option.

GPU Driver Version: 23.20.16.4973

This driver is outdated, you need to update.

Download win64_25.20.100.6373.zip from https://downloadcenter.intel.com/download/28289/Intel-Graphics-Driver-for-Windows-10
direct link: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

After you have installed that download and install igfx_win10_100.8476.exe from: https://downloadcenter.intel.com/download/29784/Intel-Graphics-Windows-10-DCH-Drivers?product=124977
direct link: https://downloadmirror.intel.com/29784/a08/igfx_win10_100.8476.exe

Also do this:

  1. Open Citra then go to File->Open Citra Folder
  2. Open shaders folder then delete the opengl folder if it is there.
  3. Emulation->Configure... then click on Graphics on the left
  4. Turn on Disk Shader Cache
  5. Click on the Advanced tab and turn on Accurate Multiplication

The Disk Shader Cache currently has a bug when Accurate Multiplication is turned off causing it to load all shaders slowly from zero every time you start the game and makes the precompiled cache extrememly large + the RAM usage skyrockets until you crash.