Citra black screen with sound

Citra Support
1

Issue:
Enter a description of your issue here, in full detail.
after updating citra, sound is ok but the screen is black when playing pokemon ultra moon.

System Information

  • Operating System: Windows 10
  • CPU: Intel(R) Core™ i5-10210U
  • GPU: Intel(R) UHD Graphics
  • Citra Version (found in title bar): Citra Nightly 1741
  • Game: Pokemon Ultra Moon
  • Screenshot of Issue (include the full Citra window including titlebar):
    blackscreen
    blackscreen1920×1030 11.3 KB

Diagnostic Log
Upload your log file as an attachment by dragging & dropping.
citra_log.txt (52.9 KB)

In order to save a copy of the log, follow this guide:
https://community.citra-emu.org/t/how-to-upload-the-log-file/296

2

System Information for Support

Client Version                                Nightly 1741 HEAD-67f1e41
Operating System                              Windows 10 (10.0)
CPU                                           Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz | AVX2 | FMA
Graphics API                                  OpenGL 3.3.0
Graphics Renderer                             Intel(R) UHD Graphics
GPU Driver Version                            26.20.100.7870
CPU JIT                                       [x]
Hardware Renderer                             [x]
Hardware Shader                               [x]
Hardware Shader, Accurate Multiplication      [x]
Shader JIT                                    [x]
System Region                                 -1
Shader Disk Cache                             [ ]

I did not find anything wrong in your log file. Please wait for a moderator to assist.

3

image
image1920×1012 17.9 KB

I am also experiencing this issue myself. After the update, the games are unplayable and couldn’t progress from the start screen. The audio is fine, it’s said to have 30-45 FPS and ongoing speed, but the screen is black and there is no video output. I can’t play Pokemon X because of this. I thought the issue was on my part so I deleted my files for Pokemon Ultra Sun, Omega Ruby, and Y just to see if it was because of my files. Turns out, it wasn’t only me who is experiencing this. We are looking forward to be fixing this issue, thank you!

4

This driver is out of date. To update, download win64_25.20.100.6373.zip from Legacy Intel® Graphics Driver for Windows® 10
Mirror download: https://downloadmirror.intel.com/28289/a08/win64_25.20.100.6373.zip

Then follow this guide to install it: https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

Now you should be able to install the latest DCH drivers directly:
Download and install igfx_win_101.1191.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/691496/igfx_win_101.1191.exe

5

Your issue is probably also related to out of date GPU drivers (the recent change in Citra requires users on old Intel drivers to update). Please upload a log file so that I can give you instructions on how to update them if you require them: How to Upload the Log File

6

citra_log.txt (98.8 KB)
here is my log but it seems that it doesn’t work whenever i tried playing the game

7

System Information for Support

Client Version                               Nightly 1783   HEAD-746609f
Operating System                             Windows 10 (10.0)
CPU                                          11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.8783
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
8

This GPU driver is out of date. To update, download and install gfx_win_101.3222_101.2111.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/738230/gfx_win_101.3222_101.2111.exe

9

I already downloaded the driver. What’s next?

10

Did you also install the driver? If so, check to see if the issue persists in Citra. If it does, upload a new log file.

11

i did download the driver but it’s still the same

citra_log.txt (38.2 KB)

12

System Information for Support

Client Version                               Nightly 1783   HEAD-746609f
Operating System                             Windows 10 (10.0)
CPU                                          11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.8783
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
13

The driver still appears to be on the old version. Are you sure that you installed the driver correctly? Try installing it again and make sure to let your PC update without doing anything else on it.

14

black screen problem
citra_log.txt (70.3 KB)

15

System Information for Support

Client Version                               Nightly 1816   HEAD-d117132
Operating System                             Windows 10 Version 2009
CPU                                          Intel(R) Core(TM) i3-10110U CPU @ 2.10GHz | AVX2 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) UHD Graphics
GPU Driver Version                           27.20.100.8984
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                -1
Shader Disk Cache                            [ ]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
16

This driver is out of date. To update, download and install gfx_win_101.3790_101.2114.exe from Intel® Graphics – Windows* DCH Drivers
Mirror download: https://downloadmirror.intel.com/751359/gfx_win_101.3790_101.2114.exe

17

citra_log.txt (49.6 KB)
please help me i cant play pokemon alpha sapphire because of this

18

System Information for Support

Client Version                               Nightly 1818   HEAD-48ee112
Operating System                             Windows 10 Version 2009
CPU                                          11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) Iris(R) Xe Graphics
GPU Driver Version                           27.20.100.9268
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • You are running out of date drivers for your GPU. You need to install the most recent driver for your graphics card from Intel’s website. Support for Intel® Graphics
  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.
19

citra_log.txt (44.5 KB)
i already update my gpu driver now it crashes

20

System Information for Support

Client Version                               Nightly 1818   HEAD-48ee112
Operating System                             Windows 10 Version 2009
CPU                                          11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz | AVX512 | FMA
Graphics API                                 OpenGL 4.3.0
Graphics Renderer                            Intel(R) Iris(R) Xe Graphics
GPU Driver Version                           31.0.101.3959
CPU JIT                                      [x]
Hardware Renderer                            [x]
Hardware Shader                              [x]
Hardware Shader, Accurate Multiplication     [x]
Shader JIT                                   [x]
System Region                                1
Shader Disk Cache                            [x]

Here’s some issues I found with your log that might help.

  • The CPU Clock percentage is not 100%. You may experience unexpected game speed.
1 Like